Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.
Employee Sub-Group: Regular FT Salaried Work Schedule: Location: Corvallis, Oregon Position Title: Shift Supervisor
The Technical Supervisor works to manage operationally the execution of product builds. The Supervisor acts as the point of contact on operational issues, changes in process or build, data accuracy issues, process improvement opportunities, temporary process changes and communication between teams. Functionally the Lionbridge Supervisor will be responsible for tracking, reporting and improving metrics that have been initiated as well as identifying opportunities to initiate metrics which assist in fulfilling, managing or improving our ability to meet our customer's expectations.
What You Will Do
Provide supervision for 20 ~ 30 employees .
Responsible for hands-on supervision and coordination and of resources in assigned area.
Provide mentoring of team at all levels, partnering with site management and HR when necessary.
Provide a leadership role with the client in managing day to day operation of the line.
Ensure quality and timely deliverables on daily and monthly targets.
Responsible for ensuring that all standard and special processes are accurately and consistently implemented across all shifts.
Participate in ensuring data accuracy and integrity.
Coordinates capacity and build needs across multiple areas and participates with counterparts to ensure smooth operations between organizations.
Provides Project Manager and Client Weekly Status Report (WSR).
Responsible for coordination of resources in assigned area to meet the build schedule.
Compiles shift reports and analyzes for operational trends and gaps
Assist in identifying key quality issues, recommending solutions and verifying the resolutions
Recommend Process Improvements and Solutions both operationally as well as organizationally.
Partner with other Supervisors in ensuring cross training and position coverage across engagement.
To Be Successful You Will Have
3-5+ years of hands on supervisory experience of a large team in a technical/manufacturing environment.
A strong understanding of the product development life cycle
Experience in working with employees, management and/or HR to resolve personnel issues
Must possess leadership, time management, and organizational skills.
Proactively mentor, assist and/or direct others.
Understanding of quality assurance practices, principles, and methodologies.
Knowledgeable in Lean Manufacturing Techniques
Must possess working knowledge of Microsoft Office suite including Word and Excel
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to read and interpret documents and instructions such as process descriptions and procedure manuals.
Ability to maintain professionalism and confidentiality with proprietary information.
Ability to analyze business opportunities and develop effective business solutions
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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