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Senior Training Coordinator

Ballina, County Mayo, Ireland

Senior Training Coordinator

Ballina | County Mayo | Ireland

Role Description:

The role is responsible for the coordination of educational activities incorporating the Learning Management System (LMS). The role requires close interaction with Program Managers and Leads to ensure that training content is developed to agreed standards, hosted on the LMS and appropriate Learning Paths and training interventions are created and assigned to users in a timely manner. The role will also involve LMS status reporting and managing the users in the LMS. The role will require that appropriate user interventions are conducted to ensure successful qualification of users to various programs, and will require daily/weekly metrics reporting.

The successful candidate will be based on site in our Ballina office and report to the Training and Education Manager.

Responsibilities:

  • Management of Learning Paths and qualification programs in the LMS
  • Create and Edit interactive learning materials to be hosted in the LMS
  • Work with the Program Managers to agree Training requirements and liaise with Instructional Designers to produce LMS materials to agreed standards
  • Provide reports to the Program Managers on the status of users in the LMS and wider qualification processes, and other metrics as required by the Management Team
  • Continuous process improvement and audit of existing training materials, advising the Training and Education Manager of their status and recommendations for remedial actions
  • LMS user management, including 1st line email support to users, removal of inactive users in a timely manner
  • Work on special projects as assigned from time to time, by the Training and Education Manager


Skills & Experience:
  • Practical & proven experience in the area of online educational materials development & implementation.
  • Strong time management skills
  • At least three years prior experience in a customer facing quality role
  • Proficiency in Content Development tools such as Adobe Captivate & Adobe Presenter
  • Advanced knowledge and experience using Microsoft Office applications, especially PowerPoint and Excel
  • Experience in the use of video recording and editing software.
  • Strong attention to detail, analytical skills and excellent communication are essential
  • Good understanding of online search tools & have upto-date knowledge of social media, culture and current affairs
  • Ability to maintain professionalism and confidentiality with proprietary information
  • Experience in a global multinational work environment

Educational Requirements:

3rd Level Qualification in Computer Science or IT/Business related discipline or relevant industry experience

Formal Teaching, Training or Instructional Design qualification a distinct advantage

Lionbridge is an Equal Employment Opportunity Employer

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
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