The Oracle CPQ Analyst will provide support for our Oracle (BigMachines) CPQ environment, including functional and data analysis and operational tasks. We are looking for a techno-functional analyst with configuration and development experience on the BigMachines CPQ platform and, preferably, exposure to the salesforce.com platform. He/she must possess good interpersonal skills as he/she will work with business users, management and IT personnel.
Key aspects of the role:
Work with business users to understand and document their business processes and requirements.
Understand the current implementation and architecture of Lionbridge's Oracle CPQ, including platform configuration and processes integrated with salesforce.com.
Perform mapping/gapping based on the requirements and Oracle CPQ platform features, keeping in mind the existing implementation of CPQ.
Configure working prototypes in a development sandbox and validate/refine prototypes.
Manage CPQ upgrade release deployments across CPQ environments
Document the functional design and solution approaches. Demonstrate thought leadership by developing and evangelizing best practices for CPQ.
Highlight the benefits of recommended approaches and any business process improvements from the suggested solutions.
Conduct meetings with business users and IT personnel, and publish status and progress reports. During projects, clearly communicate the project task status to key stakeholders.
Trouble shoot issues in the CPQ environment and in related integrations.
• BE or ME degree in Information Systems, Engineering or a related field.
• Oracle CX certification. Optionally, Salesforce.com certification as well.
The ideal candidate will have at least 4-6 years' experience on the Oracle BigMachines CPQ platform.
Expertise in Oracle CPQ Configuration/ BML Development knowledge to meet documented business process requirements.
Develop and support Configuration, Commerce, integrations, reports, workflow, BML and custom development in a CPQ environment.
Experience in handling CPQ Migrations and release upgrades.
Better understanding of CPQ best practices and addressing performance related issues.
Should be able to troubleshoot and resolve the system issues within given SLAs
Able to work in a fast-paced environment with a diverse group of people in different time zones (Business, onsite and offshore teams).
Excellent Communication and documentation skills.
Ability to clearly understand business requirements and convert them into a functional design, and to collaborate with business analysts and users to define solution approaches. Ability to implement functional designs via configuration changes in CPQ.
Good knowledge of Oracle BigMachines platform features, setups and technology; including BML and BMQL and managing deployments of updates via the Big Machine deployment tool.
Strong understanding of sales processes like opportunities, CPQ quoting, BM commerce, model configurations, pricing, discounting, promotions, approval matrix and sales orders. Skilled at respectfully challenging the status quo and influencing others to achieve results.
Good understanding of the BigMachines data model, data architecture and data management; and familiarity with integrations on other systems like salesforce.com. Experience with one or more CPQ implementations is a plus.
Must be a confident self-starter individual who can completely own the delivery of high value work products, and solve problems.
Demonstrated organizational skills and detail orientation with ability to multi-task in a fast-paced environment.
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