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Senior Project Manager

United States

Senior Project Manager

  • United States
Employment Type: Regular FT Salaried
Work Location: Work From Home, Washington
Position Title: Senior Project Manager
Requisition ID#: 47407

The Senior Project Manager will have overall responsibility for managing a team that delivers excellence for one or more complex programs.
The role requires an independent yet collaborative approach with management to deliver customer excellence. The SPM will be responsible for driving team performance, financial growth and innovation on a daily basis. The role requires regular interaction with the wider Lionbridge teams and sites. Also intimate knowledge of the customers and proactive engagement are a must for this senior role.

Requirement for multi-media/eLearning experience.

What You Will Do:

  • Act as first point of contact for new clients within the Customer Org. Forge strong relationship with the customer interfaces, understand the client team dynamic, their business goals, priorities and challenges.
  • Overall financial ownership for one or more programs. Gather and review financial reporting, VAR, Labour and PCM results, customer complaints and KPI data, together with the responsible PM
  • Actively lead pre-sales effort to win and onboard new customer, leveraging own experience and the experience from supporting teams within Lionbridge
  • Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability for one or more complex programs
  • Bring the accounts to a new level of delivery, bring high level of value add to the account - improved processes, innovation, efficiencies, ensuring your team consistently exceed quality standards
  • Participate in customer requirements planning and ensure that account teams are aligned with current and future customer requirements. Drive Quarterly Business Review [QBR] processes together with the client. Focus on upselling and optimisation during weekly and quarterly meetings
  • Overall responsibility for the timely flow of all account project actions from initiation to delivery, ensuring that projects meet quality, turn-around time and budget expectations
  • Contribute to global initiatives, meetings and process and system enhancements for one or more complex programs
  • Set objectives and training requirements for PMs in the team and coach and help them to achieve growth and development in their role. Deliver input for formal performance reviews to upper management
  • Report on a regular basis to GPM/GPD, Director or Program Management and Site Management
  • Monitor daily work and performance of PMs in the GDCs and assist with development plans for team members. Address inadequate and reinforce good performance
  • Participate in development of SLA and SOW docs as well as RFP processes


To be Successful You Will Have :
  • Over 5 years experience in Project Management, 2 of which must be at lead level
  • Excellent Client Communication and Management skills
  • 2 years for multi-media/eLearning experience.
  • Minimum 3 years experience in leading localization or Digital Marketing accounts
  • Expertise in written communication: e-mail, status reports, proposals, etc.
  • Excellent at managing people: team building, conflict resolution, stakeholder management, negotiation, and decision making.
  • Experience in managing multiple project types such as web projects and/or online content preferred.
  • Thorough understanding and experience of company budgeting tools and processes.
  • Experience of working with offshore teams
  • Fluency in English. Other languages an advantage but not essential


Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

*** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be vaccinated by their start date, unless living or working in a state that prohibits vaccine mandates and the position is not associated with a Federal contract. Lionbridge is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.