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Senior Global Program Manager (m/f/d) - Automotive Industry

Wuppertal, North Rhine-Westphalia, Germany

Senior Global Program Manager (m/f/d) - Automotive Industry

  • Wuppertal, North Rhine-Westphalia, Germany
Senior Global Program Manager (m / f / d) - Automotive Industry - Remote in Germany

Lionbridge Germany is looking for a Senior Global Program Manager (m / f / d), who will have overall responsibility for one of our major Automotive customers, responsible for the technical management of the production team and for ensuring the specified account margin. You monitor the advances in technology and initiate appropriate process innovations. You react to customer requirements, wishes and initiatives of the customer with the desired steps and act as the first point of contact for the customer.

Main Responsibilities:
  • Ensuring customer satisfaction by establishing and maintaining trusting and long-term customer relationships, including obtaining regular customer feedback and implementing improvement measures (in consultation with the senior production staff).
  • Leading operational role in the growth development of the account. In addition to the development of solutions for the customer, this includes increasing efficiency through process optimization and innovations and thus creating added value for the customer.
  • Responsible for the profitability and growth of the account, the process for continuous improvement (internal and external) as well as the achievement of margin targets and other key performance indicators.
  • Close cooperation with the leading employees in the team and in production to ensure customer satisfaction and to implement continuous process improvement and automation in all areas of service provision and to develop service offers that take the defined solutions into account.
  • Responsible for compliance with all relevant financial indicators including:
  • Budgeting, Offer approvals, Resource management including goal-oriented personnel planning, regular reporting on the overall status of the account
  • Efficient communication and collaboration with other Lionbridge offices to meet global focus and customer expectations


Main requirements:
  • Over 5 years of experience in an Account and/or Project Management position in a complex solution environment
  • Preferably BA (humanities, languages, tourism, etc.) or comparable qualification in a related subject
  • PMP certification is an advantage
  • Very good spoken and written language skills in German and English
  • Verifiable experience in the positive development of customer relationships and accounts
  • Confident in negotiating difficult aspects of projects of any size
  • Confident handling of Microsoft Office (Word, Excel, PowerPoint, Outlook) as well as common localization tools (TM Tools)
  • The additional software knowledge, DTP and CAT experience values are an advantage
  • Knowledge of the cost-benefit planning of projects (calculation of margins and implementation of analyzes)


What we offer in return:
  • Experience working for a trusted partner to thousands of companies around the world and a World Leader in Localization/Globalization.
  • A Global Leader that is engaged with the majority of the Fortune 100, keeping the world connected through long-term partnerships.
  • To work with a diverse team of specialists from across the world in areas such as Language/Linguistics, Technology Development, AI/Machine Learning, Managed Services and Business Operations.


About us:

Lionbridge Technologies is the world's largest provider of Globalization Solutions, enabling more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management, and application testing solutions that ensure global brand consistency, local relevancy, and technical usability across all touchpoints of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centres in 28 countries.



Lionbridge is proud to be an Equal Employment Opportunity Employer.

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