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Senior Business Systems Analyst

Waltham, Massachusetts, United States

Senior Business Systems Analyst

Waltham | Massachusetts | United States

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Waltham , Massachusetts
Position Title: Sr. Business Systems Analyst

Req: 23892

Opportunity for a Senior Business Systems Administrator to join our team in Waltham, MA. The Adminstrator is responsible for the daily operations of Finance-related systems as well as management of changes to those systems to streamline operations and ensure a quality user experience. S/he solves business problems by analyzing requirements, understanding application configuration and customization capabilities and recommending solutions.

Primary Responsibilities
  • Deliver changes to Finance-related systems which simplify the business and make it easier to do business within Lionbridge
  • Work closely with Finance & business users to understand requirements and devise optimal solutions for system enhancements and bug fixes
  • Act as a champion for optimizing user experiences and leveraging best system practices
  • Manage solution scope, testing, training and key performance indicators
  • Train and assist Support teams in performing application administration & support
  • Maximize value of application investments through feature activation and adoption
  • Keep up to speed on application features and enhancements delivered by software vendors
  • Be the resident expert on features and functions of supported applications

Skills and Experience Requirements
  • 7 years of Business Systems Analysis experience and at least 4 years of application configuration and testing experience in SaaS applications
  • Experience with at least 1 full Life-Cycle implementation of SaaS applications preferred
  • Must be proactive, self-motivated and able to lead teams of IT and Business professionals
  • High level organizational, planning and analytical skills
  • Highly developed written and oral communication skills, experience communicating with diverse audiences.
  • Ability to build relationships with key stakeholders
  • Possesses a thorough understanding of process improvement and its application to business issues
  • Ability to manage external vendors in the development and delivery of related products, programs, and services
  • Experience with Agile/Scrum development, experience writing user stories and executing Product Owner responsibilities
  • Experience building queries and supporting data driven decision-making (experience with SQL preferred)
  • Strong functional knowledge of Finance, Procurement, Payroll or Business processes.
  • System integrations experience preferred
  • Experience delivering executive level reporting
  • Microsoft Office experience (Word, Excel, PowerPoint, Visio or other design tool s)

Education/Certification Requirements
  • Bachelor's degree required in a business or technology related field of study
  • Certification(s) in Business Analysis, Project Management, Information Technology or Digital Transformation preferred

  • Passionate about our Customers and our Company
  • Innovate and Simplify
  • Self-Less on "One Team"
  • Problem Solving/Analysis
  • Collaboration/ Teamwork
  • Organization / Ability to juggle multiple things at same time
  • Attention to Detail
  • Negotiation/Persuasive
  • Confident / Confidence Inspiring
  • Global Thinker
  • Process Oriented
  • Adapting to Change
  • Delivering High Quality Work

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