Lionbridge UK is looking for a Senior Account Director to join our team, ensuring retention and growth within our existing enterprise business portfolio of clients.
The successful candidate will be an exceptional communicator with both, vendors and internal customers, have a strong ability to overcome obstacles to deliver the right results, possess a strong sense of ownership, be adept at taking calculated risks and have strong organizational skills. In this role, you will drive strategic partnerships and collect valuable market insights to enable growth while providing innovative, industry-leading language solutions and proactively identify new opportunities while influencing the product roadmap and strategy internally.
Delivery against key performance metrics, with a strong emphasis on new business sales whilst expanding existing accounts
Establish a strategic partnership with customers on different levels of their organization while understanding their business needs and presenting solutions to address them
Accurate weekly, monthly and quarterly forecasting and revenue delivery
Strengthen client relationships through regular engagement and meetings
Work collaboratively with solutions architects, overlay structures, and insides sales representatives
Reinforce Lionbridge reputation as a Global Leader by demonstrating in-depth knowledge of Lionbridge's services and solutions
Track overall account performance to ensure high levels of customer satisfaction, quality, and profitability
Create strategic plans to develop new accounts and expand existing ones
Proven customer service mindset
Excellent communication skills in English - oral, aural and written
Degree in Business, Marketing, Communication or equivalent business experience
Proven account management experience, inside sales preferably in language/technology industry
Positive and energetic attitude
Good people management skills: ability to create a vision for your accounts and inspire your team to help make it a reality
Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior and executive management levels.
Working knowledge of CRM, preferably Salesforce
Mastery of all Microsoft Office applications
In-depth knowledge of account management best practices, e.g. account planning, account development, executive relationship development, contracting and pricing with the ability to communicate, present and influence key stakeholders at all levels of a Global organization
What we offer in return:
Experience working for a trusted partner to thousands of companies around the world and a World Leader in Localization/Globalization.
A Global Leader that is engaged with the majority of the Fortune 100, keeping the world connected through long-term partnerships.
To work with a diverse team of specialists from across the world in areas such as Language/Linguistics, Technology Development, AI/Machine Learning, Managed Services and Business Operations.
Lionbridge Technologies is the world's largest provider of Globalization Solutions. Enabling more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management, and application testing solutions that ensure global brand consistency, local relevancy, and technical usability across all touchpoints of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centres in 23 countries.
Lionbridge is proud to be an Equal Opportunity Employer.
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