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SAP Technical Support Analyst

Mumbai, Maharashtra, India

SAP Technical Support Analyst

  • Mumbai, Maharashtra, India
Hire to Retire Business Systems Analyst - MUM

The Hire to Retire Analyst is responsible for activities that support Lionbridge's core HR and Talent Management applications as well as enterprise talent data, reporting, and integrations with other applications. You will be responsible for optimizing system processes and analytics, researching and implementing new or expanded functionality, troubleshooting, data integrity, maintenance, configuration and testing, integration support, roles/security maintenance and 3nd line support/problem resolution.

Primary Responsibilities
  • Serve as a subject matter expert on existing system capabilities and potential system changes; plan, organize, and implement changes (maintenance, upgrades, new features)
  • Liaise with HR and business stakeholders to identify business requirements for the Hire to Retire business process.
  • Business process design and translation of requirements into technical configurations
  • Configure and test application features and maintain system security and permissions
  • Troubleshoot and implement break-fix solutions
  • Build, Test and support data integrations between HR systems and other applications
  • Produce HR reporting/analytics/visualizations/KPI's
  • Partner with HR to ensure data integrity
  • Provide insight into HRIS trends, best practices for short-term and long-term solutions
  • Ensure customer satisfaction through follow-up, client responsiveness, and communication
  • Create and maintain system support documentation for L1/L2 support and end users


Key Functional Competencies
  • Strong analytical, diagnostic and troubleshooting skills
  • Service oriented and client focused
  • Continuous and independent learner mindset
  • Excellent communication skills, verbal and written
  • Positive, proactive, can do attitude to problem solving and issue management
  • Project management, ability to prioritize and complete assignments within deadlines
  • Strong organizational skills and experience managing multiple projects concurrently


Skills and Experience Requirements
  • Required Experience:
    • 5+ years HRIS implementation and project management experience
    • SAP HCM (OM, PA, TM, CATS) and SAP SuccessFactors suite strongly desired.
    • Experience in Payroll Support, Overtime Rules, Work Schedules, Leave Entitlements and Quotas
    • Monitoring HR Data quality and Security
    • Third Party HR data integrations and API's
    • Experience with SCRUM, Kanban or other Agile methodology
    • HRIS system technical and customer support experience
    • Microsoft PowerPoint, Excel (advanced), BI/Reporting tool
    • Working knowledge of Abap and Query development, job scheduling , data profiling, BW/BEX reporting is a plus
  • Bachelor's Degree in relevant field desired


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