Regional IT Manager Europe

An exciting opportunity has opened in Lionbridge to fulfil the role of Regional IT Manager - Europe within Lionbridge's End User Services organization.

This role will be responsible for leading multiple teams across Europe, from Warsaw to Dublin, and will be a critical leading player in our Global End User Services team, which stretches from Beijing to Boise.

What You Will Do :

• While working for a truly global organisation you will get to lead the deployment of cutting-edge technology and participate in the design and implementation of future platforms to enable our digitally literate customer base to fully realise their potential.
• You will be a people and technology leader shaping and structuring your team and influencing others to best deliver against our goals and objectives.
• Lead, drive and motivate your team to realise their true and best potential whilst managing their goals, objectives and day to day tasks
• Partner with our business customers in understanding and delivering our solutions to their best advantage in a competitive and fast-moving marketplace.
• Work within existing metrics and SLA's and be constantly developing new ones to further enhance and develop the service that we provide to our end-users
• Instil and foster a sense of continuous improvement within your team and also partnering with your peers globally
• Be a champion for compliance, ensuring all computer endpoints meet our compliance goals.
• Work on ensuring that our systems are stable, secure, forward thinking, efficient and cost effective.
• Proactively manage your infrastructure environment in line with global standards and policies
• Partner and collaborate with various stakeholders both inside and outside the IT organisation within Lionbridge to support the delivery of the company goals and objectives.
• Plan and deliver a roadmap for your organisation both technically and from a people management perspective.
• Stay abreast of current technologies in the marketplace and apply those learnings to the Lionbridge organisation
• Ensure any escalations as well as Major Incidents are handled promptly and in an efficient manner.
• Lead and manage various projects both within your region, but also globally with the End User Services team in order to further enhance and develop the services we provide.

To Be Successful You Will Have:

• Bachelor's Degree, preferably in Computer Science or equivalent work experience.
• 5+ years' relevant experience in a leadership capacity, within an IT organization.
• Experience leading, guiding and mentoring a remote team.
• Broad experience supporting a Microsoft environment - Windows 10 desktop, Windows 2012/2016/2019 Server and M365.
• Good understanding of networking (LAN & WAN) is desirable.
• IT Service Management experience and certification such as ITIL 4 is desirable.
• Outstanding customer service skills, with the ability to prioritize and handle multiple priorities simultaneously.
• A proven ability to instil and reinforce a customer service ethic within the IT team.
• Previous experience in a global setting is essential.
  

In Return You Can Expect:

• An opportunity to work in a truly global organisation
• Work with cutting edge technology in a highly technical environment
• Progress your career with great opportunities and development challenges
• Lead and grow a diverse and disparate team
• To lead and make an impact in everything you are involved in

About Us

Lionbridge partners with brands to break barriers and build bridges all over the world. For 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' customers. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 23 countries. Learn more at www.lionbridge.com.

If the scope and opportunity of this role interests you, then please apply.