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Regional IT Manager Europe

Dublin, County Dublin, Ireland

Regional IT Manager Europe

  • Dublin, County Dublin, Ireland
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Dublin , Co. Dublin
Position Title: Regional IT Manager Europe

Req: 27443

We are seeking an experienced IT Manager to join our team as Regional IT Manager for Lionbridge Europe.

You will use your IT management experience and licensing expertise within our European End-User Support Team. You will report to the Global Manager of End-User Services and will have both European IT Managers and European End-User IT personnel reporting to you.

What you will do :

  • Manage Lionbridge's End-User Support IT Team in Europe and be responsible for all End-User support in Europe.
  • Interact closely with the Lionbridge's Security Team and implement and ensure security policies are in place.
  • Be responsible for interaction with helpdesk management to advise and assist helpdesk with improving IT support services for Lionbridge.
  • Identify technology needs in the European region, working with various leadership stakeholders to deliver IT-value, and work with the Corporate IT group to coordinate and supervise the delivery of IT solutions.
  • Benchmark, analyze, make recommendations for and report on the improvement and growth of the IT infrastructure and IT systems.
  • Ensure End-User IT services are managed based on metrics.
  • Work with other Regional managers to establish a joint, reusable and shared strategic and tactical framework for driving solutions.
  • Communicate the corporate IT vision to site management, local operations and site IT personnel to optimize technology solutions to own and drive the long and short-term goals of the region/division.

To be successful you will have:

  • Bachelor's Degree, preferably in Computer Science or equivalent work experience.
  • 5+ years' management experience within an IT organization.
  • Experience managing a team that is responsible for supporting customers and computer users within a large organization (2K customers).
  • Outstanding customer service skills, with the ability to prioritize and handle multiple priorities simultaneously.
  • Strong technical skills with the ability to trouble shoot user issues over the phone or in person.
  • A proven ability to instill and reinforce a customer service ethic within the IT team.
  • Previous experience in a global setting is desirable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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