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Regional IT Manager, Americas

United States

Regional IT Manager, Americas

  • United States
Employment Type: Regular FT Salaried
Work Location: Waltham, Massachusetts
Position Title: Regional IT Manager, Americas
Requisition ID#: 49865

Regional IT Manager - Americas

An exciting opportunity has opened here at Lionbridge to fulfil the role of Regional IT Manager - Americas within our End User Services organization. In this role, you will be responsible for leading multiple teams across the Americas, and you will be a critical leading player in our Global End User Services team, which stretches from Beijing to Boise. We are an organization of 8000+ individual's striving to #LocaliseEverything and this is an excellent opportunity to join with us on our mission.

What you will do:
  • Lead the deployment of cutting-edge technology and participate in the design and implementation of future platforms to enable our digitally literate customer base to fully realize their potential
  • Be a people and technology leader shaping and structuring your team and influencing others to best deliver against our goals and objectives
  • Lead, drive and motivate your team to realize their true and best potential whilst managing their goals, objectives, and day to day tasks
  • Work within existing metrics and SLA's and constantly develop new ones to further enhance and develop the services that we provide to our end-users
  • Instill and foster a sense of continuous improvement within your team and partner with your peers globally
  • Be a champion for compliance, ensuring all computer endpoints meet our compliance goals
  • Work on ensuring that our systems are stable, secure, forward thinking, efficient and cost effective
  • Proactively manage your infrastructure environment in line with global standards and policies
  • Partner and collaborate with various stakeholders both inside and outside the IT organization within Lionbridge to support the delivery of the company goals and objectives
  • Plan and deliver a roadmap for your organization both technically and from a people management perspective
  • Ensure any escalations as well as Major Incidents are handled promptly and in an efficient manner
  • Lead and manage various projects both within your region, but also globally with the End User Services team in order to further enhance and develop the services we provide

To be successful you will have:
  • 5+ years' relevant experience in a leadership capacity, within an IT organization
  • Experience leading, guiding, and mentoring a remote team
  • Broad experience supporting a Microsoft environment - Windows 10 desktop, Windows 2012/2016/2019 Server and M365
  • Good understanding of networking (LAN & WAN) is desirable
  • IT Service Management experience and certification such as ITIL 4 is desirable
  • Outstanding customer service skills, with the ability to prioritize and handle multiple priorities simultaneously
  • A proven ability to instill and reinforce a customer service ethic within the IT team
  • Previous experience in a global setting is essential

What You Can Expect in Return:
  • The opportunity to work with world-leading companies, opening the door to limitless opportunities.
  • Working with a Forbes-listed World-Leader in "Best Remote employer", "Top employer of Women" and "Top employer for Diversity".

About Us:

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.