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Quality Team Lead

Mumbai, Maharashtra, India

Quality Team Lead

  • Mumbai, Maharashtra, India
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1 Quality Team Lead (Q2) with 7-10 years of experience

  • A degree in linguistics or management studies
  • Experience as a Language or a Quality Lead or in general localization and translation industry will be an asset
  • Proficient & Fluent in written and spoken English and one other language with passion about language quality. Proficiency in industry-standard software
  • Strong problem-solving and communication skills
  • Experience with Root Cause Analysis and quality Improvement tools
  • Adaptability, flexibility and the ability to deal with ambiguity and juggle multiple assignments and deadlines associated with working in a fast paced and changing environment
  • Strong focus on team building skills, proven experience in investing in growing maturity and careers of team members

Responsibilities:
  • Quality Management
    • Enable and manage quality performance for assigned languages and ensure quality meets the differentiated customer needs
    • Utilize a deep data driven approach to assess quality of translation services and analyze quality drivers
    • Design and deploy quality improvement plans
    • Coach supplier performance
    • Collaborate with the Lionbridge Enablement team on driving innovation for the automated QA process
  • Team Leadership
    • Lead and provide support, coaching and mentoring a team of Quality & Senior Quality Associate
    • Responsible for training and performance management
    • Foster team collaboration and open exchange of ideas and information
    • Provide support and back up to Language Excellence Manager and contribute to key internal quality management discussions
  • Customer Satisfaction
    • Deep understanding of the customer business and evolving needs
    • Closely collaborate with key stakeholders on customer side in all areas and processes related to language quality, including
      • Technology initiatives related to quality management
      • Quality management and reports

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