Person, Face, Female, Hair, Clothing, Woman, Girl, Finger, Smile

Quality Manager

Mumbai, Maharashtra, India

Quality Manager

  • Mumbai, Maharashtra, India
Required skills: Required skills:
  • A degree in linguistics or management studies
  • Experience as a Language Lead or in general localization and translation industry will be an asset
  • Fluent in English and one other language with passion about language quality. Proficiency in industry-standard software
  • Strong problem-solving and communication skills
  • Experience with Root Cause Analysis and quality Improvement tools
  • Adaptability, flexibility and the ability to deal with ambiguity and juggle multiple assignments and deadlines associated with working in a fast paced and changing environment
  • Strong focus on team building skills, proven experience in investing in growing maturity and careers of team members


Responsibilities:

  • Quality Management
    • Enable and manage quality performance for assigned languages and ensure quality meets the differentiated customer needs
    • Utilize a deep data driven approach to assess quality of translation services and analyze quality drivers
    • Design and deploy quality improvement plans
    • Coach supplier performance
    • Collaborate with the Lionbridge Enablement team on driving innovation for the automated QA process
  • Team Leadership
    • Lead and provide support, coaching and mentoring a team of Quality Leads
    • Responsible for training and performance management
    • Foster team collaboration and open exchange of ideas and information
    • Provide support and back up to Language Excellence Manager and contribute to key internal quality management discussions
  • Customer Satisfaction
    • Deep understanding of the customer business and evolving needs
    • Closely collaborate with key stakeholders on customer side in all areas and processes related to language quality, including
      • Technology initiatives related to quality management
      • Quality management and reports
      • Providing Language Excellence team input to key customer meeting and presentations


Start Your Application

Alert me about jobs like this

Not You?

Thank you, please complete your application on the following page.

Set Up a Job Alert

Not You?

Thank you

People Also Viewed

Test Technician 2

Corporate 38164 San Diego California United States San Diego, California, United States Testing
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our glo...

Sr Graphic Designer

Corporate 36808 San José San José Province Costa Rica San José, San José Province, Costa Rica Digital Marketing
GRAPHIC DESIGNER Position Summary The Senior Designer is responsible for the creation of all online visual design, illustration, animation, information display, Identity and icon design for the Internet and interactive platforms. They effectively ...

Senior Executive - Accounts

Corporate 36964 Mumbai Maharashtra India Mumbai, Maharashtra, India Executive
The cash applications member will record customers payments in appropriate accounts, identify and resolve payment discrepancies and answers client inquiries as needed. Systems • In house production software (in which customer invoices are create...

Executive - Accounts

Corporate 36967 Mumbai Maharashtra India Mumbai, Maharashtra, India Executive
Position Description:The Senior Collections Executive will work closely with and receive direction from the Accounts Receivable Lead in Dublin in order to reduce the aged debt and achieve cash collection. Both AR Lead and Senior Collections Execut...