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Quality Manager

Mumbai, Maharashtra, India

Quality Manager

Mumbai | Maharashtra | India

Quality Lead

General goals: Responsible for language quality management and process management support in a large localization program. Supports development and deployment of processes, data analysis and quality reporting methods to facilitate quality monitoring and improvement. Coach supplier performance in an ever-evolving landscape.

Reports to: Quality Manager.

Required skills:
      • A degree in linguistics or management studies
      • Experience as a Language Lead, Project Coordinator or in general localization and translation industry will be an asset
      • Fluent in English and one other language with passion about language quality. Proficiency in industry-standard software
      • Strong problem-solving and communication skills
      • Advanced use of Excel

Responsibilities:
  • Enable and manage quality performance for assigned languages and ensure quality meets the differentiated customer needs
  • Monitoring the results of the translation providers, function as a coach to key linguist contributors
  • Collaborate with Quality Managers in the deployment of quality-related processes in the localization program and all areas and processes related to language quality
  • Flag Quality Managers on resourcing needs for the assigned languages
  • Utilize a deep data driven approach to assess quality of translation services and analyze quality drivers with the support from Quality Manager
  • Create internal and customer reports
  • Design and deploy language quality improvement plans in the localization program,
  • Perform miscellaneous tasks required to ensure projects as instructed by QM/LEM, including temporary backup of responsibilities specified for other positions in the localization department


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