Person, Face, Female, Hair, Clothing, Woman, Girl, Finger, Smile

Quality Lead

Mumbai, Maharashtra, India

Quality Lead

  • Mumbai, Maharashtra, India
Position Overview: The Quality Lead owns the language quality process for a set of languages on a large localization program, manages a team of Leads and supports discussions on language quality performance with key customer stakeholders.

Reports to: Language Excellence Manager. Position may work at home.

Required skills:
  • A degree in linguistics or management studies
  • Experience as a Language Lead or in general localization and translation industry will be an asset
  • Fluent in English and one other language with passion about language quality. Proficiency in industry-standard software
  • Strong problem-solving and communication skills
  • Experience with Root Cause Analysis and quality Improvement tools
  • Adaptability, flexibility and the ability to deal with ambiguity and juggle multiple assignments and deadlines associated with working in a fast paced and changing environment
  • Strong focus on team building skills, proven experience in investing in growing maturity and careers of team members


Responsibilities:

  • Quality Management
    • Enable and manage quality performance for assigned languages and ensure quality meets the differentiated customer needs
    • Utilize a deep data driven approach to assess quality of translation services and analyze quality drivers
    • Design and deploy quality improvement plans
    • Coach supplier performance
    • Collaborate with the Lionbridge Enablement team on driving innovation for the automated QA process
  • Team Leadership
    • Lead and provide support, coaching and mentoring a team of Language Leads
    • Responsible for training and performance management
    • Foster team collaboration and open exchange of ideas and information
    • Provide support and back up to Language Excellence Manager and contribute to key internal quality management discussions
  • Customer Satisfaction
    • Deep understanding of the customer business and evolving needs
    • Closely collaborate with key stakeholders on customer side in all areas and processes related to language quality, including
      • Technology initiatives related to quality management
      • Quality management and reports
      • Providing Language Excellence team input to key customer meeting and presentations


Start Your Application

Alert me about jobs like this

Not You?

Thank you, please complete your application on the following page.

Set Up a Job Alert

Not You?

Thank you

People Also Viewed

Systems Engineer - VDI

Corporate 40062 Mumbai Maharashtra India Mumbai, Maharashtra, India Information Technology
We are searching for an Azure VDI Engineer to join our Global Technology Services Team. You will use your IT expertise hands-on within a small team, supporting and maintaining our service platforms. The role is focused on the management of our Pu...

Senior Systems Engineer - VDI

Corporate 40063 Mumbai Maharashtra India Mumbai, Maharashtra, India Information Technology
We are searching for an Senior Azure VDI Engineer to join our Global Technology Services Team. You will use your IT expertise hands-on within a small team, supporting and maintaining our service platforms. The role is focused on the management of...

Product Manager- Multimedia

Corporate 40463 United States United States Product Management
Product Manager, Multimedia Capabilities The Product Manager, Multimedia Capabilities will own the product strategy and management of our multimedia offerings and capabilities. Multimedia is a multi-faceted domain, underpinned by core capabiliti...

Assistant Manager - IT

Corporate 40082 Mumbai Maharashtra India Mumbai, Maharashtra, India Information Technology
Lionbridge is looking for an accomplished global IT Leader which demonstrates a strong combination of business, technical, tactical, and leadership skills. The right candidate will drive tactical solutions through IT infrastructure, security, arch...