Position Overview: The Quality Lead owns the language quality process for a set of languages on a large localization program, manages a team of Leads and supports discussions on language quality performance with key customer stakeholders.
Reports to: Language Excellence Manager. Position may work at home.
A degree in linguistics or management studies
Experience as a Language Lead or in general localization and translation industry will be an asset
Fluent in English and one other language with passion about language quality. Proficiency in industry-standard software
Strong problem-solving and communication skills
Experience with Root Cause Analysis and quality Improvement tools
Adaptability, flexibility and the ability to deal with ambiguity and juggle multiple assignments and deadlines associated with working in a fast paced and changing environment
Strong focus on team building skills, proven experience in investing in growing maturity and careers of team members
Enable and manage quality performance for assigned languages and ensure quality meets the differentiated customer needs
Utilize a deep data driven approach to assess quality of translation services and analyze quality drivers
Design and deploy quality improvement plans
Coach supplier performance
Collaborate with the Lionbridge Enablement team on driving innovation for the automated QA process
Lead and provide support, coaching and mentoring a team of Language Leads
Responsible for training and performance management
Foster team collaboration and open exchange of ideas and information
Provide support and back up to Language Excellence Manager and contribute to key internal quality management discussions
Deep understanding of the customer business and evolving needs
Closely collaborate with key stakeholders on customer side in all areas and processes related to language quality, including
Technology initiatives related to quality management
Quality management and reports
Providing Language Excellence team input to key customer meeting and presentations
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