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Quality Lead

Mumbai, Maharashtra, India

Quality Lead

  • Mumbai, Maharashtra, India
Position Overview: The Quality Lead owns the language quality process for a set of languages on a large localization program, manages a team of Leads and supports discussions on language quality performance with key customer stakeholders.

Reports to: Language Excellence Manager. Position may work at home.

Required skills:
  • A degree in linguistics or management studies
  • Experience as a Language Lead or in general localization and translation industry will be an asset
  • Fluent in English and one other language with passion about language quality. Proficiency in industry-standard software
  • Strong problem-solving and communication skills
  • Experience with Root Cause Analysis and quality Improvement tools
  • Adaptability, flexibility and the ability to deal with ambiguity and juggle multiple assignments and deadlines associated with working in a fast paced and changing environment
  • Strong focus on team building skills, proven experience in investing in growing maturity and careers of team members


Responsibilities:

  • Quality Management
    • Enable and manage quality performance for assigned languages and ensure quality meets the differentiated customer needs
    • Utilize a deep data driven approach to assess quality of translation services and analyze quality drivers
    • Design and deploy quality improvement plans
    • Coach supplier performance
    • Collaborate with the Lionbridge Enablement team on driving innovation for the automated QA process
  • Team Leadership
    • Lead and provide support, coaching and mentoring a team of Language Leads
    • Responsible for training and performance management
    • Foster team collaboration and open exchange of ideas and information
    • Provide support and back up to Language Excellence Manager and contribute to key internal quality management discussions
  • Customer Satisfaction
    • Deep understanding of the customer business and evolving needs
    • Closely collaborate with key stakeholders on customer side in all areas and processes related to language quality, including
      • Technology initiatives related to quality management
      • Quality management and reports
      • Providing Language Excellence team input to key customer meeting and presentations


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