The team at Lionbridge Technologies is seeking a Quality Controller Lead to assist in supervising the quality function of a global work-at-home internet-based program. It is a position that requires attention to detail, discipline and motivation as well as deep analytical skills.
The successful candidate will be based on site in our Ballina office and report to the Quality Manager.
Lead a group of Quality Controllers (QCs) and Senior QCs within the Quality function of the Google program
Responsibility for direct reports through support, regular feedback and performance management for the identified group, including goal setting and monitoring of performance
Work closely with the other Leads to communicate deadlines and assist the group with day-to-day functions and answer questions and assist with problems from the team
Assist with the onboarding of new hires and ensure on the job training is conducted effectively and on time
Deliver regular reports and results of quality performance and improvement initiatives, as well as escalate any potential issues to the Quality Manager
Responsibility for the quality of the raters in a primary locale, including responsibility of testing, Quality Reviews and education/training
Provide educational support through web-based eLearning materials, online video production and webinar hosting, to support performance improvement processes and ensure clear understanding of program guidelines.
Skills & Experience:
Prior experience in Google Search Quality Program is essential
Customer focused with in-depth knowledge of the performance metrics for the program
Ability to maintain professionalism and confidentiality with proprietary information
Effective leadership and interpersonal skills
Time management and organizational skills are essential
Strong attention to detail, analytical skills and excellent communications
Experience in a global multinational work environment
Lionbridge is an Equal Employment Opportunity Employer
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