Person, Face, Female, Hair, Clothing, Woman, Girl, Finger, Smile

Quality Controller

Ballina, County Mayo, Ireland

Quality Controller

  • Ballina, County Mayo, Ireland
The team at Lionbridge AI are seeking a Quality Controller to specialise in improving the results of internet search for the United States (US) market, working with their team in Ballina, Co. Mayo.

The successful candidate must have previously lived in the US and have extensive cultural, political and economic knowledge of the region. Deep, market specific, familiarity with US cultural nuances is integral to this role. These insights will feed into customer analytics to improve and localize online experiences for US based service users.

Responsibilities:

  • Work within a global team of Quality Controllers.
  • A key responsibility of the role is to provide cultural expertise of the US for the business and customers, including how users interact with global search engines.
  • Manage the performance of and regularly interact with a large number of US work-at-home "cloud based" resources, who work on projects to improve internet search results. Cultural understanding of how these resources work is critical.
  • Measure adherence of resources to strict sets of guidelines and rules, utilising performance data from operating systems.
  • Conduct root cause analysis of performance issues of resources on an on-going basis, then develop and measure improvement programs, providing reports and recommendations to management.
  • Manage the design, implementation and delivery of specific training, through web-based eLearning materials, online video production and webinars.
  • Communicate with peers to leverage best practice and consistency across all markets.
  • The role will require a high degree of confidence, experience and cultural knowledge of using internet-based technologies and online research.


General Skills & Expectations:
  • The successful candidate will be from the US or, will have lived and worked recently in the US for a minimum of 5 years
  • Must have deep-rooted familiarity with current and historical business, media, sport, news, social media and cultural affairs of the US market.
  • Must have a robust working knowledge of the internet and social media in the US.
  • Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers.
  • Time management and organisation skills are essential.
  • 3rd Level Qualification essential.
  • The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behaviour.
  • Ability to collaborate both internally and externally of the business is essential.

Technical Skills & Expectations
  • The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint.
  • Practical experience with SQL an advantage.
  • Working knowledge of SharePoint an advantage, with practical experience of content authoring tools such as Adobe Captivate a distinct advantage.
  • Experience designing and delivering eLearning content an advantage.
  • Experience with data analysis to support decision-making an advantage.

Start Your Application

Alert me about jobs like this

Not You?

Thank you, please complete your application on the following page.

Set Up a Job Alert

Not You?

Thank you

People Also Viewed

Sr. Cloud Infrastructure Engineer

Corporate 28319 Independence Missouri United States Independence, Missouri, United States Information Technology
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our gl...

Spanish (Mexico) Content Editor

Corporate 28327 Independence Missouri United States Independence, Missouri, United States Language Services
The Spanish Content Editor has a strong background in editing, proofreading, creative content writing, journalism or blogging. They have a great eye for detail. The Content Editor is able to work independently and collaboratively as a part of an i...

Senior Engineer

Corporate 27114 Mumbai Maharashtra India Mumbai, Maharashtra, India Localization Engineering
Prepare the source materials for translation and create localized version of components by creating, editing, and compiling/building all required materials. In-depth knowledge of localization process and serves as key resource for team. Ensure end...

Senior Engineer

Corporate 27678 Mumbai Maharashtra India Mumbai, Maharashtra, India Localization Engineering
Prepare the source materials for translation and create localized version of components by creating, editing, and compiling/building all required materials. In-depth knowledge of localization process and serves as key resource for team. Ensure end...