Do you thrive in a dynamic and challenging environment? Are you passionate about improving the quality of data in a big data environment? Do you inspire others to follow your lead?
Then, join our agile team at Lionbridge AI, Ballina and be part of our exciting story!
Successful candidates will work within the online advertisement and search engine market, specialising in improving the results and quality of internet search and advertisement and providing cultural insight for the assigned market, aligning delivery to customer expectations and general business requirements.
We are looking for visionary Quality Controllers to track and resolve quality issues in the International markets. In this role, you will employ your analytical and problem-solving skills to find innovative and creative ways to address quality challenges and continually improve the experience of our customers. Through your leadership and mentoring, you will establish a productive and supportive relationship with our team of remote workers and ensure the successful implementation of your quality improvement initiatives.
Manage the performance of and regularly interact with a large number of work-at-home "cloud based" resources, around the globe, through supervision and mentoring
Be the expert on those International markets in order to foresee and pre-empt quality issues and continuously bring improvement to the quality of our data
A key responsibility of the role is to provide cultural expertise for the business and customers, including how users interact with online advertisement and search engines
Conduct root cause analysis of performance issues on an on-going basis with follow-up through the design, implementation and results measurement of quality improvement programs, providing reports and recommendations to management
Provide educational support through the creation of eLearning materials, online video production and webinar hosting, to support performance improvement processes
The role will require a high degree of confidence and experience using internet-based technologies and online research
General Skills & Expectations
Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers
Time management and organisation skills are essential
3rd Level Qualification or equivalent work experience essential
The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behaviour
Ability to collaborate both internally and externally is essential
Desire to question and improve existing processes and the ability to adapt to change
Team oriented with a high degree of initiative
Technical Skills & Expectations
The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint
Practical experience with SQL an advantage.
Working knowledge of SharePoint an advantage, with practical experience of content authoring tools such as Adobe Captivate a distinct advantage.
Experience designing and delivering eLearning content an advantage.
Experience with data analysis to support decision-making an advantage.
Lionbridge is an Equal Employment Opportunity Employer
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