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Quality Analyst Co-ordinator

Ballina, County Mayo, Ireland

Quality Analyst Co-ordinator

Ballina | County Mayo | Ireland

Quality Analyst Co-ordinator - (Cloud based Team)
(Ballina, Ireland)


Do you thrive in a dynamic and challenging environment? Are you passionate about improving the quality of data in a big data environment? Do you inspire others to follow your lead? Then join our agile team at Lionbridge Ballina and be part of our exciting story.

We are looking for a visionary Quality Analyst co-ordinator to oversee a team of quality analysts working remotely in-market. In this exciting new role, you will employ your creativity and problem-solving skills to design, implement and continually improve processes and procedures to enable the efficient completion of deliverables. Through your leadership and mentoring, you will establish a productive relationship with our global team of remote workers and ensure a consistent high level of quality of the work carried out by them.

Candidates will work within the global search and mapping function, coordinating and auditing the work of our remote workers. This role serves as a link between a team of Quality Controllers and the remote workers.

Responsibilities:

  • Coordinate the work of "cloud based" project resources
  • Provide support to the office based Quality Team
  • Implement an auditing process for continuous assessment of deliverables
  • Implement a communication strategy where clear and consistent feedback is shared
  • Provide educational support through the creation of documentation and eLearning materials to support new hires and performance improvement processes
  • Work with various stakeholders and development functions to design and implement solutions and processes that support deliverables

Technical Skills & Expectations

  • The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint.
  • Practical experience with SQL an advantage.
  • Working knowledge of SharePoint an advantage, with practical experience of content authoring tools such as Adobe Captivate a distinct advantage.
  • Experience designing and delivering eLearning content an advantage.
  • Experience with data analysis to support decision-making an advantage.
  • You have a desire to question existing processes and the ability to adapt to change


Lionbridge is an Equal Employment Opportunity Employer

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