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Qualification Administrator

Ballina, County Mayo, Ireland

Qualification Administrator

  • Ballina, County Mayo, Ireland
Qualification Administrator

The team at Lionbridge AI is recruiting a Qualification Administrator to join its Qualification team. This role is based on-site in Ballina, Co. Mayo.

You will work within the Qualification function providing administrative support to the Qualification team to assist in streamlining the qualification processes.

Role & Responsibilities:

• Assist in Providing relevant metrics regarding training outcomes and recommendations on training interventions based on data analysis.

• Providing daily support via email to a Global workforce, assisting them with questions and queries.

• Processing system updates from various departments and validating accuracy of information.

• Tracking and categorization of support emails for reporting purposes.

• Responsible for the administration of daily processes and procedures within the team.

• Supporting business process workflows within the team.

• Prepare weekly reports to set standards, gathering information from various sources.

• Handling and prioritising customer requests to ensure completion within agreed deadlines.

• Assist in coaching new members of the Qualification team.

Requirements:

• 2 years' experience in an administrative or team support role.

• Previous experience working in a multi-national environment is a distinct advantage.

• Strong MS office knowledge, with specific emphasis on Excel skills.

• Accuracy, attention to detail and strong organizational skills

• Ability to prioritise daily and weekly tasks and work to a set schedule.

• Experience and familiarity with using the Email / Web / Internet applications

• Work effectively in a high-pressure team environment

• Have excellent interpersonal and communication skills.

• Ability to work on your own initiative and offer solutions to

• Be methodical and organized with your workload

• Ability to multi-task effectively and adapt to changing workloads

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