Project Manager

Project Manager

• Tokyo, Japan

As a Project Manager, you will be responsible for the day-to-day management of one or more complex programs. You may also manage project coordinator(s) assisting with projects. The role requires class-leading customer engagement involving strong written and verbal communication skills, ability to empathize with and respond to customers' needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly-changing environment. Collaboration with multi-location and cross-functional teams will be key to maintain and improve customer satisfaction, revenue and margin.

Key Responsibilities

• Be able to recognize Customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality and management teams.
• Be aware of, and actively seek out opportunities for increasing program revenue.
• Review customer satisfaction regularly and focus on meeting and exceeding customers' expectations.
• Collaborate with our Sales team to ensure Customer Retention and Growth.
• While working with our off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements. Focus on continuous improvements and cost saving measures.
• Collaborate with internal teams to initiate and implement procedural changes and customized workflows.
• Own and maintain project financials, including revenue recognition, revenue forecasting and billings.
• Optimization through Automation - providing innovative technical solutions to improve process workflows.

Requirements:

• 4 to 6 years' experience as a Project Manager, ideally in Machine Learning or similar environment/domain.
• Experienced in project finances.
• Top-class communication skills, both written and verbal.
• Strong customer service, negotiation and problem-solving skills.
• Strong interpersonal and leadership skills.
• Experience in data collection and crowd is a plus.
• Ability to function productively and proactively in a fast-moving environment.
• Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.
• Excellent command of Japanese and English