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Project Manager Team Lead

San José, San José Province, Costa Rica

Project Manager Team Lead

  • San José, San José Province, Costa Rica
Core responsibilities include:


  • Manage, maintain existing, and grow new client relationships

  • Attend client meetings to determine direction of the business and impact on project priorities and resource allocations

  • Provide project team oversight and supervision and drive interaction/standardization amongst teams.

  • Initiate and manage simultaneous project efforts with a focus on timely, high-quality deliverables.

  • Oversee development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics according to a measurement plan.

  • Ensure quality and timely deliverables

  • Provide guidance and performance coaching to the Lionbridge Team assigned

  • Design and implement metrics as needed

  • Drive continuous improvement initiatives within his/her programs

  • Partner with onsite and global peers to keep updated processes, procedures and best practices

  • Proactively build action plans to better communications and team performance

  • Makes timely adjustments to operational model based upon program changes to ensure financial goals are achieved

  • Manage communication with senior leaders (LIOX & Client)

  • Manage client and internal escalations (quality, service, etc.) and critical situations (volume peaks, mission critical projects, etc.) reduce re-occurrences through collaboration with Operations teams and Client.

  • To drive innovation for clients based on historical data and market trends.

  • To constantly develop constructive goals in alignment with Operations.


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