Job Title: Project Manager / Senior Project Manager (Translation and Localization) Job Description As a member of our Project Management Team in Hong Kong, the Project Manager / Senior Project Manager will assist in the servicing of a new global account , as well as retaining existing clients , by liais ing with client contacts , company sales team and both our internal linguists and external translators to ensure a smooth order flow of translation and localization projects with strict adherence to deadlines.
Serve as primary day-to-day contact for clients and other stakeholders
Manage execution and be responsible for the entire project life cycle
Understand client business needs; drive consistently excellent client experience and service
In collaboration with sales representative, track and monitor performance of global delivery teams and external suppliers, and work closely with global operations team to achieve high levels of customer satisfaction, quality, and profitability
Provide timely and accurate forecasts of our expected revenue with appropriate highlighting of risk
Track budget, monitor and maintain project financials, including month-end activities and billings
Perform project secretariat duties for key accounts and submit project statistics & updates
Minimum Bachelor's degree or equivalent
At least 3 years of experience in project management and client servicing of global accounts
Experience in localization industry, preferably with hands on experience in multilingual translation projects
Excellent command of both written and spoken English, Cantonese and Mandarin
Excellent communication skills, building and nurturing client relationship skills
Adaptability, flexibility and the ability to deal with ambiguity and juggle multiple assignments and deadlines
Competent in MS Office applications and willing to learn new technologies
Meticulous and highly responsible
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