Person, Chair, Furniture, School, Restaurant, Cafeteria, Classroom, Room, Indoors

Project Manager

San José, San José Province, Costa Rica

Project Manager

  • San José, San José Province, Costa Rica
As a Project Manager, you will be responsible for the day-to-day management of one or more complex programs. You may also manage project coordinator(s) assisting with projects. The role requires class-leading customer engagement involving strong written and verbal communication skills, ability to empathize with and respond to customers' needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional teams will be key to maintain and improve customer satisfaction, revenue and margin.

Key Responsibilities
  • Be able to recognize Customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality and management teams.
  • Be aware of, and actively seek out opportunities for increasing program revenue.
  • Review customer satisfaction regularly and focus on meeting and exceeding customers' expectations.
  • Collaborate with our Sales team to ensure Customer Retention and Growth.
  • While working with our off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements. Focus on continuous improvements and cost saving measures.
  • Collaborate with internal teams to initiate and implement procedural changes and customized workflows.
  • Own and maintain project financials, including revenue recognition, revenue forecasting and billings.
  • Optimisation through Automation - providing innovative technical solutions to improve process workflows.


Requirements:
  • 4 to 6 years' experience as a Project Manager, ideally in Machine Learning or similar environment/domain.
  • Experienced in project finances.
  • Top-class communication skills, both written and verbal.
  • Strong customer service, negotiation and problem-solving skills.
  • Strong interpersonal and leadership skills.
  • Experience in data collection and crowd is a plus.
  • Ability to function productively and proactively in a fast-moving environment.
  • Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.

Start Your Application

Alert me about jobs like this

Not You?

Thank you, please complete your application on the following page.

Set Up a Job Alert

Not You?

Thank you

People Also Viewed

Vice-President, Customer Success

Corporate 27501 Remote Remote Remote Remote Sales
VP - Customer Success The head of customer success will drive customer engagement, customer satisfaction, and revenue for broad segments of Lionbridge's customer base. The candidate must be customer-focused and data-driven, they will have experi...

Software Engineer

Corporate 27275 Mumbai Maharashtra India Mumbai, Maharashtra, India Information Technology
Why is this role exciting? Chance to work for the world foremost language service provider Opportunity to work with high-caliber software engineers around the globe Opportunity to work on large scale enterprise software using cutting edge c...

Russian Content Editor

Corporate 27576 Los Angeles California United States Los Angeles, California, United States Language Services
The Russian Content Editor has a strong background in editing, proofreading, creative content writing, journalism or blogging. They have a great eye for detail. The Content Editor is able to work independently and collaboratively as a part of an i...

Project Coordinator

Corporate 27457 San José San José Province Costa Rica San José, San José Province, Costa Rica Project and Program Management
The Project Coordinator will support the project management, acting as backup when necessary, and manage administrative and operational elements of projects to assure successful completion and client satisfaction while meeting company financial go...

Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.