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Project Manager

San José, San José Province, Costa Rica

Project Manager

San José | San José Province | Costa Rica

The Project Manager works with internal and external clients to manage the timely flow of all localization project actions from initiation to delivery, ensuring that projects meet quality, turn-around time and budget expectations. Please see the PM Competency Grid for full details.

RESPONSIBILITIES
• Scope and quote projects for identified clients.
• Plan and monitor projects to meet deadline, quality and budget requirements.
• Manage client relationships and serve as primary day-to-day contact for external clients.
• Provide support and input to Sales and external clients, including education about the localization process, as required.
• Set and manage client expectations.
• Collaborate with production teams to create, implement and maintain appropriate client- or project-specific procedures, solutions, checklists and instructions.
• Monitor and maintain project financials, including revenue recognition, revenue forecasting and billings.
• Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability.
• Collaborate with internal teams to initiate and implement procedural changes and customized workflows.
• Resolve questions and issues in a timely and effective manner for clients and internal teams.
• Organize and participate in client meetings (Quarterly Business Review Meetings, etc.).

REQUIREMENTS
• 3+ years project management experience.
• Fluency in spoken and written English.
• Advanced knowledge of Microsoft Office and related tools, esp. MS Excel and Word would be a plus.
• Ability to work under pressure in a deadline-driven environment.
• Localization experience and/or foreign language skills a plus.
• Strong customer service, negotiation and problem-solving skills.
• Strong interpersonal and leadership skills.
• Strong organizational skills.
• Strong written and oral communication skills.
• Strong critical thinking skills.
• Strong innovative problem-solving skills.

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