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Project Manager

San Jose, California, United States

Project Manager

  • San Jose, California, United States
Employment Type: Regular FT Salaried
Work Location: San Jose, California
Position Title: Senior Project Manager
Requisition ID#: 42770

Project Manager

Position Summary:

As a PM you will be responsible for day-to-day management of a complex Localization program. The role requires collaboration with internal and external teams, particularly Global Delivery Centers, technology services and management to maintain and improve customer satisfaction, revenue and margin. As well as ensuring quality and on-time delivery, the key focus will be to act as an advocate for new services, improvements and offerings that will further improve customer satisfaction.

What you will do:

• Work with GDC and local teams to coordinate localized content on rapid turn-around schedule to meet client needs for compelling user content according to market sensitivities.

• Organize and participate in client meetings (Quarterly Business Review Meetings, etc.)

• Resolve questions and issues in a timely and effective manner for clients and internal teams. Ensure production teams (including GDCs) are equipped to effectively manage standard queries and day-to-day tasks.

• Collaborate with internal teams to initiate and implement procedural changes and customized workflows.

• Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability.

• Responsible for best-in-class onboarding of new customers with the support of the wider Lionbridge team (Technical Services, Sales, GDCs, Management, etc.)

• Own and maintain project financials, including revenue recognition, revenue forecasting and billings.

• While working with GDC teams, plan and monitor projects to meet deadline, quality and budget requirements. Focus on continuous improvement and cost savings through offshoring and utilisation of global skillsets within Lionbridge.

• Manage client relationships and serve as primary day-to-day contact for external clients.

• Contribute to goals and site initiatives by achieving/exceeding program targets

• Collaborate with production teams to create, implement and maintain appropriate client- or project-specific procedures, solutions, checklists and instructions.

To be successful you will have:

• Minimum 2 years project management experience.

• Minimum 2 years Localization experience.

• Strong customer service, negotiation and problem-solving skills.

• Previous Localization and/or digital marketing experience.

• Strong interpersonal and leadership skills.

• Fluency in English. Other languages an advantage but not essential.

• Strong experience using Microsoft Packages.

In return you can expect:

• To work with great team members, who are as passionate as you!

• An emphasis on individual growth and continuous learning

• To make an impact on a great, industry leading team!

• To contribute to our amazing team and to Lionbridge's People-First Culture.

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

*** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be vaccinated by their start date, unless living or working in a state that prohibits vaccine mandates and the position is not associated with a Federal contract. Lionbridge is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.