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Project Manager

Remote

Project Manager

Remote

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Work from Home , Any
Position Title: Project Manager

Req: 26016

Come join our Artificial Intelligence team!

As a Project Manager in our AI division, you will be responsible for the day-to-day management of one or more complex data collection programs. The role requires class-leading customer engagement involving strong written and verbal communication skills, ability to empathize with and respond to customers' needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly-changing environment. Collaboration with multi-location and cross-functional teams will be key to maintain and improve customer satisfaction, revenue and margin.

Key Responsibilities
  • Recognize Customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality and management teams.
  • Be aware of, and actively seek out opportunities for increasing program revenue.
  • Review customer satisfaction regularly and focus on meeting and exceeding customers' expectations.
  • Collaborate with our Sales team to ensure customer retention and growth.
  • While working with our off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements. Focus on continuous improvements and cost savings.
  • Collaborate with internal teams to initiate and implement procedural changes and customized workflows.
  • Own and maintain project financials, including revenue recognition, revenue forecasting and billing.
  • Optimisation through Automation - provide innovative technical solutions to improve process workflows.
  • This role may also manage project coordinator(s).


Requirements:
  • 4 to 6 years' experience as a Project Manager, ideally in Machine Learning or similar environment.
  • Experience in data collection and crowdsourcing.
  • Experienced in project finances.
  • Top-class communication skills, both written and verbal.
  • Strong customer service, negotiation and problem-solving skills.
  • Strong interpersonal and leadership skills.
  • Ability to function productively and proactively in a fast-moving environment.
  • Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.


As an equal opportunity employer, Lionbridge welcomes and embraces a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, or protected military or veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
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