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Project Lead

Ballina, County Mayo, Ireland

Project Lead

Ballina | County Mayo | Ireland

Lionbridge Technologies, Inc. (NASDAQ: LIOX) is a leading provider of globalization and testing services. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client's product and content lifecycle -- from development to globalization, testing and maintenance. Global organizations in all industries rely on Lionbridge services to increase international market share, speed adoption of global products and content, and enhance their return on enterprise applications and IT system investments. Based in Waltham, Mass., Lionbridge now maintains more than 50 solution centres in 26 countries and provides services under the Lionbridge and VeriTest brands. To learn more, visit http://www.lionbridge.com or the http://www.thesmartcrowd.com.

Position Description:
This role will involve managing or supporting the delivery of one program or multiple projects with groups of highly talented people. You should be business-minded, with a passion for the web and online media.

Responsibilities:


  • Manage activities on assigned projects including the delivery, productivity and quality of a global community of workers delivering services on these programs.
  • U nderstand comprehensive guidelines whilst applying them to each new task and creating education materials for your respective program or projects.
  • Create and distribute weekly status reports including detailed analysis of customer generated reports or data.
  • Ensure that tools, techniques and knowledge are leveraged and implemented across projects as appropriate.
  • Ensure that any issues are appropriately and promptly addressed by identifying the source and root cause of the issues, followed by a determination of improvements or corrective actions required to address such issues effectively.
  • Provide feedback on schedules, scope or requirement changes, determining their impact on program tasks and proactively managing to resolution.
  • Ability to write detailed project documentation such as project plans, guidelines, schedules and post-productions reports in a clear and concise manner.
  • Provide feedback to stakeholders on process improvement as applicable.
  • Manage quality standards and processes on program tasks ensuring their compliance with requirements.
  • Identify and pursue innovative techniques to improve quality, participation and productivity.
  • Effectively communicate and integrate with customer teams; participate in regular program reviews including customer on-site quarterly business reviews.
  • Manage communication channels relevant to the program tasks; provide internal and external stakeholders with timely and regular progress updates.
  • Manage customer satisfaction, continuously building the relationship between yourself and the customer.


Skills & Experience:

• 3 years plus project management experience in a multi-national Tech company environment, or 3 years plus experience in a customer-facing management role.

• Strong attention to detail, analytical skills and excellent communication are essential.

• Experienced internet user in the following areas :

o Web content awareness (e.g. portals, search engines, shopping).

o Ability to conduct in-depth research using online resources.

• Proficient with Microsoft Office applications.

• Experience in managing global programs a distinct advantage.

• Experience in Search Relevance or related field a distinct advantage.

• Fluency in a second language desirable.

• Ability to maintain professionalism and confidentiality with proprietary information.

Educational Requirements:

B. Sc. / B. A. / Dip. Qualification in Computer Science or IT/Business related discipline.

Lionbridge is an Equal Employment Opportunity Employer

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.