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Project Coordinator

San José, San José Province, Costa Rica

Project Coordinator

San José | San José Province | Costa Rica

Accountable/Responsible for all delivery responsibilities for one or multiple projects. Owns post mortem analysis, tracking and documentation. Responsible for financial health of project(s) Responsible for overall project quality. Promote business development mindset. Drives continuous improvement. Leads team and provides project team oversight and supervision. Manages and control KPIs like OTD, CSAT and any other applicable SLA. Mentor, coach & motivate the team members. Accountable for proper resourcing for project execution (internal/external) Responsible for an account (client, client entity or group of clients). Develops project plans and timelines, project specifications, and track execution of project tasks using defined metrics according to a measurement plan. Accountable for exception reporting, authorize changes in scope of deliverables, coordinate with other departments. Act as liaison between ops and technical, quality, language and sales departments. Responsible for onboarding new clients Develop upward management Produce business review data reports.

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