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Program Manager

United States

Program Manager

  • United States
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Work from Home , Any
Position Title: Program Manager

Req: 33609

As a Program Manager, you will be responsible for high-level relationship management for either very large single client or portfolio of mid-size clients. You serve as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution. You are strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship and pricing/commercial strategy.

Key Responsibilities
  • Personally engage with customers as senior operational leader: understand customer business issues and lead global teams to execute on defined solutions across all service offerings
  • Accountable for increasing organic program revenue, managing margin and other KPIs.
  • Work with operations leadership to ensure customer satisfaction and implement continual process improvement, measurement/benchmarking, and automation across all lines of service delivery
  • Track and monitor performance of global delivery teams and external suppliers to achieve high levels of customer satisfaction, quality, and profitability
  • Responsible for operational revenue forecast and partners with sales team on sales forecast
  • Help support as a key interface with clients at the last stage of the sales cycle, provide thought leadership as solutions are being crafted, and drive transition and onboarding new clients as appropriate
  • The projects will mostly, but not exclusively be related to Natural Language Processing, Data curation and labelling, Software development, Speech recognition and synthesis, artificial intelligence, and cognitive systems.
  • Other tasks assigned by the supervisor.


Primary Requirements
  • 8-10 years' experience in project management, program management, finance, or marketing.
  • Strong project management and negotiation skills while working within established business priorities and constraint
  • Requires extensive inter-personal skills, excellent business planning skills, cross-group coordination at all levels, business acumen, and the ability to work on several diverse projects at the same time
  • Passion about our customers, our technology, and our people
  • Superior judgment, team building, budgeting, and the ability to work under continual deadline pressure required
  • Strong analytical/problem solving skills, demonstrated success in driving complex strategies and projects, outstanding organizational skills and agility, strong communication skills
  • A consistent, "can do" attitude, and will act quickly to rally organizations around a common vision
  • Ability to quickly grasp technical concepts; should have an interest in Natural Language Processing
  • Previous experience in NLP is a plus


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.