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Program Manager

Ballina, County Mayo, Ireland

Program Manager

  • Ballina, County Mayo, Ireland
Lionbridge AI are looking for a Project Manager, on a 12 month fixed term contract, to join our team in Ballina, Co. Mayo, Ireland.

Artificial Intelligence is transforming the world we live in and Lionbridge AI is playing a leading role in helping customers improve the quality and relevance of their products and services.

Consumers want accurate relevant information in real time based on when and where they are located. Whether you are using a smartphone, virtual assistant or computer, consumers want trust within information shared. Information needs to be accurate, relevant and provide in real time what consumers are searching for. Through our trusted global community Lionbridge AI is helping customers validate the relevance and accuracy of their solutions to ensure consumers have the best experience possible.

The Role -

An exciting opportunity to join Lionbridge AI as a Project Manager has arisen. This is great opportunity to work within a rapidly expanding program.

This is a customer facing role where the successful candidate will get the opportunity to work with some one of the most innovative technology companies.

The program is focused on improving geo-location services provided to consumers to ensure data is accurate and relevant. With the assistance of a large global crowd of workers distributed across the globe we deliver millions of tasks annually for customers that lead to improved services to consumers.

Responsibilities

  • Customer Engagement - Manage customer relationships and serve as a primary day to day contact for customers. Handling all project requests to ensure customer deliverables are met.
  • Communication - Communicate project status, issues and risks to the customer.
  • Metrics Driven - Ensure customer KPI's are tracked and met by the business.
  • Resourcing - Ensure that productivity metrics are met by ensuring correct level of resourcing across markets.
  • Financials - Provide updates on program financials and track program costs.
  • Quality - Work with the Quality team to ensure that customer Quality KPI's are being met
  • Status Reporting - Create and distribute Weekly Status Reports and lead a weekly customer call.
  • Process Improvements - Continuous Improvement initiatives need to be managed and seen through to rollout on the program
  • Business Reviews - Prepare Quarterly Business Reviews sharing analytics and insights relevant to customer goals.


Travel may be required for this role with Quarterly face to face business meetings.

Due to the contract nature of this role, only candidates with considerable experience in a similar role will be considered.

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