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Program Manager

Ballina, County Mayo, Ireland

Program Manager

  • Ballina, County Mayo, Ireland
Lionbridge AI are looking to hire a Project Manager, to work with their team in Ballina, Co. Mayo, on a fixed term maternity cover contract. This will be a remote-based role in Ireland.

We are looking for a Project Manager with strong project management expertise and proven experience in bringing change within a fast paced environment.

You will know how to foster collaboration within a team environment, be able to build strong relationships with functional leaders and be a good team motivator.

Attention to detail and the ability to make decisions based on data driven analysis is key to this role. With competing priorities you will have a track record of meeting customer KPI's.

Working within a highly diverse and fast-paced environment that challenges you, this client facing role is a great opportunity to work with one of the most innovative technology companies in the world.

Through a trusted global community of contractors located across the globe we help our customers validate the relevancy and accuracy of their products & services. This ensures consumers are getting the most relevant information in real time based on their location leading to a great experience.

Responsibilities

  • Customer Engagement - Manage customer relationships and serve as a primary day to day contact for customers. Handling all project requests to ensure customer deliverables are met.
  • Communication - Communicate project status, issues and risks to the customer.
  • Metrics Driven - Ensure customer KPI's are tracked and met by the business.
  • Resourcing - Ensure that productivity metrics are met by ensuring correct level of resourcing across markets.
  • Financials - Provide updates on program financials and track program costs.
  • Quality - Work with the Quality team to ensure that customer Quality KPI's are being met
  • Status Reporting - Create and distribute Weekly Status Reports and lead a weekly customer call.
  • Process Improvements - Continuous Improvement initiatives need to be managed and seen through to rollout on the program
  • Business Reviews - Prepare Quarterly Business Reviews sharing analytics and insights relevant to customer goals.

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