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Program Manager

Ballina, County Mayo, Ireland

Program Manager

Ballina | County Mayo | Ireland

An exciting opportunity to Program Manage one of the fastest growing accounts within the MIbusiness the Mapping Program has arisen. This $10m+program of workhas grownto 40+ markets encoupsing a wide variety of projects since launcing in 2016 and continues to expand rapidly.As ProgramManager you will oversee the continued expansion andgrowth by working closely with customersto determine global work volumes and ensure that quality expectations set by the customer are being met. The successful candidate will work closelywith internal business functions delivering program services including but not limited toquality, payments and sourcing. The project manager should be well organized, have strong communication skills and be able to multi task across many project activities.

  • Customer Engagement - Manage customer relationships and serve as a primary day to day contact for customers. Handle all project requests to ensure customer deliverables are met
  • Communicate project status, issues and risks to the customer
  • Ensure that customer objectives are met by working with internal team members responsible for delivering core elements of program delivery including Quality, productivity and participation.
  • Work with community functions to ensure that adequate resourcing is in place to deliver customer work volumes
  • Track progress and review deadlines to ensure customer projects are delivered on time and on budget with agreed quality
  • Ensure that education materials are in place around task types that enable Homeworkers to improve quality
  • Review and distribute Weekly customer status report and lead a weekly customer call
  • Accurately track your time in a timesheet tool and oversee that the project leads are updating their time on a weekly basis in the SAP timesheet portal.
  • Supply weekly task completed volumes for forecasting purposes
  • P/L responsibility with Resource activity and tracking
  • Deliver insights and content for Quarterly Customer Presentations


This role is a 1 Year Fixed Term Contract

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