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Program Manager (AI / Machine Learning)

United States

Program Manager (AI / Machine Learning)

  • United States
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Work from Home , Any
Position Title: Program Manager

Req: 28440

We are looking for a Program Manager to join our Lionbridge AI | TELUS International team!! The Program Manager will function as a strategic, client-facing, results-driven and innovative operations leader.

This a great opportunity to work with international teams and with a leading global customer. Suitable candidates will have excellent inter-personal skills and business-planning skills. The ideal candidates is an innovative leader who is passionate about the customer and able to work on several diverse projects at the same time.

Key Responsibilities
  • Together with the Program Director, engage with customers as the senior operational leader: understand customer business issues and lead global teams to execute on defined solutions across all service offerings.
  • Accountable for increasing organic program revenue, managing margins and other KPIs.
  • Work with operations leadership to ensure customer satisfaction; implement continual process improvement, measurement/benchmarking and automation across all lines of service delivery.
  • Track and monitor performance of global delivery teams and external suppliers to achieve high levels of customer satisfaction, quality and profitability.
  • Responsible for operational revenue forecast; partner with sales team on sales forecast.
  • Act as a key interface with clients at the last stage of the sales cycle, provide thought leadership as solutions are being crafted, and drive transition and onboarding new clients as appropriate.
  • The projects will be mostly, but not exclusively, related to natural language processing, data curation and labeling, software development, speech recognition and synthesis, artificial intelligence and cognitive systems.
  • Other tasks assigned by the supervisor.

Additional Responsibilities
  • Act as the primary communication link and escalation path across the customer program.
  • Manage global workflow with global teams including financial processes, technical solutions and headcount planning.
  • Provide timely and accurate forecasts of our expected revenue with appropriate highlighting of risk(s).
  • Provide guidance and performance coaching to global operations team for this account.
  • Consistently drive excellent Customer experience and service.
  • Establish and monitor KPIs and QBR processes internally and with customer.
  • Provide executive updates and overview on overall health of the account to Operations leaders and Global Client Solutions leadership.

Primary Requirements
  • Minimum 5 years of experience in project management or program management, ideally in Machine Learning or similar environment/domain.
  • Experience in research or data collection projects involving text, speech, image or video.
  • Basic knowledge of machine learning data processing.
  • Experience working in a corporate environment with professional work ethics.
  • Knowledge of key sales processes and tools.
  • Passion about our customers, our technology and our people.
  • Strong analytical/problem solving skills; demonstrated success in driving complex strategies and projects.
  • Outstanding organizational skills and agility.
  • Strong communication skills (verbal and written); proven project management skills and a motivated self-starter.
  • Proven experience in effecting change, driving institutional change through effective cross-group collaboration and group evangelization.
  • Demonstrate overt creative and innovative capabilities.
  • A consistent, "can do" attitude, and ability to act quickly to rally organizations around a common vision.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

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