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Program Lead

Ballina, County Mayo, Ireland

Program Lead

Ballina | County Mayo | Ireland

Position Description:
This role will involve managing or supporting the delivery of one program or multiple projects with groups of highly talented people. You should be business-minded, with a passion for the web and online media.

Responsibilities:


  • Manage activities on assigned programs including the delivery, productivity and quality of a global community of workers delivering services on these programs.
  • Understand comprehensive guidelines whilst applying them to each new task and creating education materials for your respective program or projects.
  • Create and distribute weekly status reports including detailed analysis of customer generated reports or data.
  • Ensure that tools, techniques and knowledge are leveraged and implemented across projects as appropriate.
  • Ensure that any issues are appropriately and promptly addressed by identifying the source and root cause of the issues, followed by a determination of improvements or corrective actions required to address such issues effectively.
  • Provide feedback on schedules, scope or requirement changes, determining their impact on program tasks and proactively managing to resolution.
  • Ability to write detailed project documentation such as project plans, guidelines, schedules and post-productions reports in a clear and concise manner.
  • Provide feedback to stakeholders on process improvement as applicable.
  • Manage quality standards and processes on program tasks ensuring their compliance with requirements.
  • Identify and pursue innovative techniques to improve quality, participation and productivity.
  • Effectively communicate and integrate with customer teams; participate in regular program reviews including customer on-site quarterly business reviews.
  • Manage communication channels relevant to the program tasks; provide internal and external stakeholders with timely and regular progress updates.
  • Manage customer satisfaction, continuously building the relationship between yourself and the customer.


Skills & Experience:
  • 3 years plus project management experience in a multi-national Tech company environment, or 3 years plus experience in a customer-facing management role.
  • Strong attention to detail, analytical skills and excellent communication are essential.
  • Experienced internet user in the following areas:
    • Web content awareness (e.g. portals, search engines, shopping).
    • Ability to conduct in-depth research using online resources.
  • Proficient with Microsoft Office applications.
  • Experience in managing global programs a distinct advantage.
  • Experience in Search Relevance or related field a distinct advantage.
  • Fluency in a second language desirable.
  • Ability to maintain professionalism and confidentiality with proprietary information.

Educational Requirements:

B. Sc. / B. A. / Dip. Qualification in Computer Science or IT/Business related discipline.

Lionbridge is an Equal Employment Opportunity Employer

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.