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Process Improvement Manager

Dublin, County Dublin, Ireland

Process Improvement Manager

  • Dublin, County Dublin, Ireland
Lionbridge is Hiring - Process Improvement Manager, Dublin, Ireland. This role can be remote-based in Ireland

Lionbridge need an experienced Process Improvement Manager to join our fast-moving team to oversee and manage a program of improving efficiencies and the effectiveness of our processes. while delivering tools and technology to our user community.

What you will do:

While working for a truly global organisation, you will get to lead and shape all processes that End User Services (EUS) team engage in - including liaison with all other groups that intersect such as Helpdesk and Operations.
  • Leading the global team on defining and improving our processes and implementing efficiencies and improvements
  • Lead team in current processes analysis to weed-out inefficiencies
  • Implement LEAN principles into our process's examining the effectiveness and revising to eliminate waste
  • Act as a change agent for the EUS organisation leading and implementing change transformations and identifying areas where change can be implemented
  • Design and implement dashboards and KPI's for our process's and establish metrics for process improvement, sustainability and continuous improvement
  • Identify and implement automation opportunities to improve efficiencies
  • Partner with other internal and external department in scope alignment and definition of process's and opportunities for improvement
  • Maximise team efficiency by identifying and removing blockers
  • Implement an audit and inspection process that identifies successes and failures and ameliorates against the failures
  • Some examples of the initiatives / processes you will be developing and leading are:
    • User lifecycle - onboarding and offboarding
    • Machine Lifecycle
    • Asset management and reporting
    • Office moves adds and changes
    • Digital experience tools (with a focus on user experience and enhanced quality of service)
    • Helpdesk engagement, scripting and automation

To be successful you will have:
  • Bachelor's Degree, preferably in Computer Science or equivalent work experience
  • 3+ years' relevant experience within a global IT organization
  • Relevant experience and qualifications pertaining to the role
  • IT Service Management experience and certification such as ITIL 4 is desirable
  • Outstanding analytic and data management skills with an ability to identify and realise opportunities and decisions from multiple disparate data sources
  • A proven ability to instil and reinforce a process efficiency culture within the IT team
  • Previous experience in a global setting is desirable


In Return You Can Expect:

  • Experience working for a trusted partner to thousands of companies around the world and a World Leader in Content, Localization and Globalization.

  • A Global Leader that is engaged with the majority of the Fortune 100, keeping the world connected through long-term partnerships.

  • To work with a passionate and diverse team of specialists from across the world in areas such as Content creation, Language/Linguistics, Technology Development, AI/Machine Learning, Managed Services and Business Operations.


About Us

Lionbridge partners with brands to break barriers and build bridges all over the world. For 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' customers. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 23 countries. Learn more at www.lionbridge.com.

If the scope and opportunity of this role interests you, then please click to apply

Lionbridge is proud to be an Equal Opportunity Employer

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