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Outsourcing Lead

Tampere, Finland

Outsourcing Lead

  • Tampere, Finland
Lionbridge is looking for an Outsourcing Lead. Join our team in Tampere!

JOB DUTIES
• Acts as interface between the production team and Lionbridge teams dedicated to staffing, sourcing, and community management
• Supports the team in activities related to resourcing, qualification, and production onboarding of external resources based on project needs and requirements
• Manages record of team's external resources, their profiles, performance and availability, and analyses project needs to ensure availability of resources within required timeframe
• Ensures resources receive appropriate onboarding to production, project information, guidelines, instructions, access rights
• Define communication guidelines towards community and external resources, and ensure adherence across projects
• Acts as an escalation channel related to external resources regarding to payments and adhering to task guidelines and quality

RESPONSIBILITIES
• Converts project/task requirements to expertise and qualification criteria that HR and Community Management team can use to identify most suitable external resources
• Ensures resources receive appropriate onboarding for production, project information, guidelines, instructions, access rights
• Supports team's resourcing-related activities by providing resourcing needs to and managing communication with: HR, Vendor Management Team, and Community Management Team
• Participates in managing and evaluating the qualification processes and tests of resources for specific production purposes
• Support resource/competence base planning by forecasting business needs together with Project/Program Managers, to maximize resource efficiency, resource engagement and firm profitability
• Forecasts with Director and project management to identify demand and availability for specific competences and resource needs within the production team
• Resolve escalations and issues raised by external partners in a timely manner by instigating appropriate corrective and preventative actions
• Participate in customer calls, quarterly business reviews and other program-specific meetings

QUALIFICATION / SKILLS
• 4+ years' experience working in a global/multinational environment
• Sufficient seniority and credibility to advise program and functional teams
• Experience in online community/vendor management, vendor price negotiations, crowdsourcing, outsourcing, and qualification
• Ability to organize, manage, and communicate across functional teams
• Effective leadership, interpersonal and communication skills
• Excellent English skills
• Strong customer service focus
• Strong creative thinking and puzzle solving skills
• Experience in negotiations, conflict resolution, delegation.
• Understanding of basic financial concepts (Gross Margin, Budgets, etc.).
• Proficiency in using Excel and PowerPoint
• Ability to work in a multi-cultural global environment

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