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Multimedia Operations Manager

Warsaw, Masovian Voivodeship, Poland

Multimedia Operations Manager

  • Warsaw, Masovian Voivodeship, Poland
Lionbridge Poland is looking for Multimedia Operations Manager who will successfully cooperate with our clients in the field of Multimedia Production Services (including Audio, Video, Graphic and other applications). If you are experience in people management in technology field, join us!

  • Directly manage and lead existing Lionbridge multimedia teams to properly plan and execute multimedia projects at quality and within expected cost;
  • Provide technical, operational expertise to operations and solution teams to produce quotes, design and deploy solutions;
  • Establish operational standards around multimedia offerings including quotation processes, production and QA practices, workflows, technology, and capacity (internal and outsourcing);
  • Operationalize end-to-end multimedia offerings ensuring there is a direct link between sales and operational process including pricing and productivity rates, scheduling and production planning, execution through internal, external teams, and technology;
  • Work with Sales, Account Management and PMO on converting customer demand into activity-based forecast and ensure capacity (internal and external/vendor) against the forecast;
  • Focus on understanding and meeting Customer Needs and directly engage with our global sales and production services teams as required to support those needs;
  • Ensure successful delivery of multimedia services, track project status, ensuring awareness of major project issues and ensuring corrective and preventative actions are taken to complete issue resolution and the effective use of GDCs production teams;
  • Drive Process Improvements internally and directly with Customers. Proactively assess workflows against business requirements, focus efforts on building quality;
  • Work closely with Manager of Technology Operations Planning & Outsourcing to identify, qualify, and manage multimedia vendors employed by Lionbridge;
  • Advise Lionbridge Technology Operations leadership regarding potential threats and opportunities in the multimedia competitive landscape.

  • 6+ years of people management experience within the technical multimedia environment, including recruitment, performance management, career development, etc.;
  • 5+ years leadership experience on technically complex language localization projects including desktop publishing, engineering, media services, and QA;
  • Proven stakeholder management, negotiation, and relationship-building experience;
  • Strong expertise in localization and internationalization process including media and desktop publishing services;
  • Proven track record of building successful operational teams providing multimedia services to global customers;
  • Strong expertise in vendor management including building vendors pools, contract, and rates negotiation, building relations and loyalty.

We offer:
  • Full time job contract;
  • Possibility to work remotely;
  • Employee benefits package (including private medical insurance, sport card, holiday allowance, free holiday day);
  • Professional development opportunities in a multi-cultural environment;
  • Work in a creative team and friendly atmosphere;
  • Access to training platform;
  • Ability to cope with latest technologies.

We kindly inform that Lionbridge reserves the right to contact only selected candidates.

Internal position type: Group 1

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