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Localization Tester

Bellevue, Washington, United States

Localization Tester

Bellevue | Washington | United States

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Bellevue , Washington
Position Title: Localization Tester

Req: 24647

The Localization Engineer will function as a strategic, client facing, results-driven, and innovative operations member of a global engineering team. The role will contribute to the program growth plans, operational performance and cost optimization strategies.

Engineering Excellence - Provides hands-on execution as well as managerial guidance to team members.

Customer Satisfaction - Deep understanding of the customer business and needs, maintaining relationships with key stakeholders.

Reports to:

Localization Engineering Manager

Expertise:
  • Extensive experience in Localization Engineering, preferably in an Enterprise environment.
  • Deep understanding of Azure DevOps
  • Familiarity with modern build systems and deeply complex Localization environments.
  • Fluency in English.
  • Great interpersonal skills, excellent business planning skills, cross-group coordination at all levels and across time zones, business acumen and the ability to deal with a high level of ambiguity.
  • Superior judgment, team building, budgeting, and the ability to work under deadline pressure required.
  • Proven experience in effecting change.
  • Strong oral and written communication skills.
  • Strong customer service skills.
  • Adaptability, flexibility and the ability to work in a fast paced and changing environment.
  • Demonstrates an overt creativity and innovation capability.
  • A consistent "can do" attitude, with the ability to rally teams to executing against tight deadlines.


Responsibilities:

  • Proactively identify and escalate process flaws.
  • Drive Bug management ensuring that effective and swift action is taken on all bugs (both those assigned to Customer and Suppliers) for each owned language.
  • Understand the root cause of issues and track language fixes through the tool system and build system, updating bugs accordingly. Follow up with the internal team if any knowledge gaps appear.
  • Execute engineering tools/process as defined by customer.
  • Technical Excellence by driving process improvement to upstream bug fixes / add bullet proofing into the existing tool system and processes.
  • Understanding customer business issues and leading team to execute on agreed solutions across all service offerings.
  • Ensuring KPIs are met in collaboration with Localization Engineering, Localization Testing and Support teams.
  • Working to ensure customer satisfaction and implementing continual process improvements, measurement/benchmarking, and automation across all lines of service delivery.
  • Tracking and monitoring performance to achieve high levels of customer satisfaction, quality, and profitability.
  • Providing timely and accurate forecasts of our expected revenue with appropriate highlighting of risk.
  • Providing guidance and performance coaching to Localization engineers for this program.
  • Driving consistently excellent Customer experience and service.
  • Monitoring overall program health, ensuring KPIs can be met at all times.


IND17

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