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Localization Project Manager

Waltham, Massachusetts, United States

Localization Project Manager

Waltham | Massachusetts | United States

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Waltham , Massachusetts
Position Title: Senior Project Manager

Req: 24701

DESCRIPTION
The Localization Project Manager works with internal and external clients to oversee the timely flow of all localization project actions from initiation to delivery, ensuring that projects meet quality, turn-around time and budget expectations. As well as ensuring quality and on-time delivery, the key focus will be to act as an advocate for customer and drive improvements that will further improve customer satisfaction.

RESPONSIBILITIES
  • Manage client relationships and serve as primary day-to-day contact for external clients.
  • Scope and quote projects for identified clients.
  • Resolve questions and issues in a timely and effective manner for clients and internal teams.
  • Set and manage client expectations, including education about the localization process, as required.
  • Plan and monitor projects to meet deadline, quality and budget requirements.
  • Monitor and maintain project financials, including revenue recognition, revenue forecasting and billings.
  • Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability.
  • Collaborate with production teams to create, implement and maintain appropriate client- or project-specific procedures, solutions, checklists and instructions.
  • Contribute to goals and site initiatives by achieving/exceeding program targets
  • Organize and participate in client meetings (Quarterly Business Review Meetings, etc.).
  • Act as an advocate for new Lionbridge services and offerings that will further improve customer satisfaction.


REQUIREMENTS
  • 2-3 years project management experience.
  • Advanced knowledge of Microsoft Office and related tools, esp. MS Excel and Word would be a plus
  • Ability to work under pressure in a deadline-driven environment.
  • Localization experience and/or foreign language skills a plus.
  • Strong customer service, negotiation and problem-solving skills.
  • Strong organizational skills.
  • Strong written and oral communication skills.
  • Strong critical thinking skills and innovative problem-solving skills


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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.