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Linguist Support Technician

San José, San José Province, Costa Rica

If you're hands-on and interested in how things are made, we want you.

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Linguist Support Technician's at Lionbridge are the Best and Brightest in the Field.

Linguist Support Technician

San José | San José Province | Costa Rica

The Linguist Support Technician will provide technical support to Lionbridge's community of linguists on systems and product issues. The candidate will respond to linguist inquiries about using Lionbridge's tools and products. In addition to a thorough knowledge of current technology around systems, networks, and desktop applications, the candidate will have excellent oral communication skills in English and Spanish.

What You Will Do
  • Work with linguists to define problems, determine solutions, and assist in implementing the fix
  • Provide remote technical assistance and support for incoming queries and issues related to computer systems, network and hardware .
  • Provide multiple levels of escalated support based on the complexity of the technical issue
  • Create troubleshooting documentation for common problems and maintain a repository of support documentation
  • Assist with training for new feature or product releases
  • Monitor system usage for problems and work to address root causes with the operations and product teams
  • Capture data around linguist systems and analyze for patterns in causes of technical issues
  • Respond to queries over the phone or through email messages for linguists seeking assistance .
  • Other duties as assigned


To Be Successful You Will Have

  • Experience with phone support; troubleshooting PC and Mac hardware
  • Ability to diagnose and resolve basic technical issues
  • Strong IT awareness and technical skills; knowledge of internet/networks, Microsoft prod ucts, cloud software
  • Excellent oral and written communication skills in both English and Spanish
  • Excellent customer service skills; helpful and friendly attitude
  • Strong analytical and problem-solving skills

In Return You Can Expect

  • Strong collaboration with the operations, product, and community management teams
  • Collegial work environment and ability to work from home part-time
  • Visibility with top leadership about your observations and suggestions for improvement


About Us

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide interpretation, translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.