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Linguist/PM Onsite

Canada

Linguist/PM Onsite

  • Canada
Role: French Language Coordinator (37,5 hours per week)

Location: Montreal

Overview:

The French Language Coordinator a cts as internal linguistic reviewer and liaison between the translation requestors and Lionbridge.

Responsibilities:
  • Primary liaison between client and Lionbridge to facilitate the submission of translation requests according to the existing service level agreements
  • Quality control on translation work received, ensuring consistency of messaging and branding
  • Architect and maintain quality-assurance programs & processes, ensuring compliance with defined objectives, strategies and budgets.
  • Management of stakeholder feedback as part of continuous improvement to customer experience
  • Provide guidance to requestors and manage prioritization of their translations needs
  • Work closely with the client's marketing team(s) to support campaign localization, content development and relevance with French Canadian audiences
  • Provide in-house expertise to teams for all web-related matters pertaining to the client's French Canadian websites
  • Manage billing process to the client, including approval of invoicing reports and reconciliation of charges


Skills:
  • Bachelor or Master in translation
  • 2 to 3 years of experience as a translator with a focus on marketing and IT translation
  • Problem solving abilities
  • Great communication skills to be a mediator between Client and Lionbridge
  • Excellent customer service skills in order to handle customer inquiries and complaints
  • Knowledge and understanding of Lionbridge processes in order to advise customers and the PM team on the projects
  • Good presentation skills in order to train customers on how to use project submission tools and present a monthly report to Client management
  • Ability to learn a variety of 3rd party/customer/internal review tools as needed


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