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Language Excellence Manager

Espoo, Finland

Language Excellence Manager

  • Espoo, Finland
Language Excellence Manager (LEM)

Lionbridge is currently recruiting a Language Excellence Manager (LEM) to support our Nordic region, with a primary focus on Finnish customers and the Finnish market.

The Language Excellence Manager helps build and reinforce partnership with potential, new and existing customers through proactive mentoring and support on language strategies as well as identifies customer-specific language service needs. The LEM guides our customers through the appropriate language service provision in joint projects, while supporting the Lionbridge account team to achieve quality and service excellence in language-related tasks.

What You Will Do :
  • Represent language knowledge and lead the overall language strategy implementation in Lionbridge service projects and programs.
  • Drive overall customer satisfaction and set language quality goals for customers and against internal targets.
  • Proactively engage with Sales team to win new business, by understanding customer business and culture, coaching stakeholders on language matters, and detecting customer-specific evolving needs.
  • Build a united front with Sales and Global Program Manager teams to enforce partnership with customer, fostering upselling and decreasing production effort.
  • Own overall customer language strategy and success criteria (KPIs) within the account teams to identify and drive new improvement plans and diagnose issues with focus on language quality and account profitability.
  • Collaborate with Community Management (Lionbridge's language vendor team) to ensure we have an effective translation team for each customer, and to monitor vendor performance while balancing language excellence and profitability.
  • Support Lionbridge account teams, including linguists in other sites (Lionbridge Global Delivery Centres), by defining customer language strategy, supervising language team performance to manage customers' needs and leverage technological solutions.

To Be Successful You Will Have:
  • Bachelor's degree in languages/translation, or equivalent experience.
  • 3-4 years of experience in project management or linguistic coordination of large projects in the translation sector.
  • Native command of Finnish and excellent English skills, both oral and written.
  • Advanced skills in standard software and knowledge of one or several CAT tools.
  • Ability to quickly learn new tools, applications, processes and methodologies.
  • Customer service skills, with the ability to manage customer relationships and expectations.
  • Good decision-making and organizational skills, proactive and self-motivated.

In Return You Can Expect:
  • To help our customers, top brands around the world, reach new markets and achieve their goals.
  • An international workplace with colleagues around the world.
  • Being part of a Nordic team of experienced Language Excellence Managers.

About Us

Lionbridge partners with brands to break barriers and build bridges all over the world. For 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine.

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