Associate Community Management Business Partner (CMBP)
At Lionbridge, our Community of professional and crowd translators, interpreters, MT post editors, testers, and subject matter experts is at the heart of everything we do. Our mission is to pair the right resource with the right project, at the right cost and the right quality level. As an Associate CMBP, your goal is to partner with our customers and operational teams to understand requirements and develop the best possible strategy to meet their goals. You are responsible for ensuring that we have a consistent, scalable, and engaged pool of partners, and that they are deployed in the most effective way across our many verticals, domains and customers.
What You Will Do:
Act as the bridge between customer goals & requirements and our community partners
Work with your manager and CMBP peers to vet and sync business requirements and map these to community driven results
Live and breathe the Community Management Team Charter of:
We are the bridge between customers, project managers and the community
We are their voice
We own the performance and the results
In cooperation with your peers and manager, own the capacity management for assigned accounts:
Launch sourcing requests
Ensure successful onboarding of new resources
Lead continuous engagement strategies for your region, solution, vertical
Live a community centric mentality: community experience is at the heart of everything we do
Treat community partners like they are our customers and act in their best interest by pushing for process, technology, and experience improvement
Work to identify new opportunities to utilize the strength of our community in new and unique ways
To Be Successful You Will Have:
High willingness to manage multiple competing interests, stakeholders and priorities
A critical eye for using data to guide business decisions
Good organizational abilities: time and priority management, negotiation, conflict resolution, stakeholder management
Strong communication skills
Understanding of basic financial concepts
A high degree of self-motivation, proactiveness, flexibility, solution-driven mindset, and can-do attitude
A high level of proficiency in spoken and written English
Prior experience in community management, customer success, customer support, supply chain management or a related field
Prior experience in the localization industry is a plus
In Return You Can Expect:
Continuously challenging work in a fast-paced, global and multi-cultural company and industry
The ability to directly drive meaningful and positive outcomes for our community partners
To work with exceptional, passionate, globally based colleagues and customers
To be part of a major organizational transformation towards a customer, community, and tech first led business
Leadership that consistently takes an "employee first" approach and actively aids in your success
Lionbridge partners with brands to break barriers and build bridges all over the world. For 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' customers. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 23 countries. Learn more at www.lionbridge.com.
If the scope and opportunity of this role interests you, then please click to apply.
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