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IT Systems Engineer

Waltham, Massachusetts, United States

IT Systems Engineer

Waltham | Massachusetts | United States

Systems Engineer - Corporate IT Infrastructure

The Infrastructure team is responsible for the architecture, design, implementation, administration, and operational support of the Lionbridge IT Infrastructure including: datacenters, virtualization platform, global WAN, security, storage, AD Services, Exchange, Office 365, Azure, Skype for Business, and other systems management solutions.

Responsibilities

Architecture & Design
  • Stay current with industry technologies, evaluate existing systems and infrastructure, identify and advocate solutions for continuous improvement.
  • Work with business stakeholders and software development teams to define infrastructure requirements and design solutions based on those requirements.
  • Design solutions and processes to optimize operational efficiency, systems availability and performance.


Implementation & Operations
  • Maintain existing infrastructure solutions. Perform routine administration, maintenance, and troubleshooting.
  • Manage small to medium sized projects initiatives, define scope, create and execute implementation plans.
  • Implement new infrastructure solutions or integrate business services into the existing solutions.
  • Configure systems management tools for monitoring and capacity planning.
  • Provide proactive, reactive, or on call technical support, and trouble ticket resolution.
  • Provide escalation level support for the remote IT organization and the Corporate Helpdesk .
  • Create and maintain detailed functional and operational documentation.


Qualifications

The ideal candidate will thrive in a fast-paced environment, and have well balanced systems design, implementation, and troubleshooting skills. A self-starter with the ability to rapidly learn and familiarize themselves with a complex environment is essential.
  • 5+ Years progressive experience in a Systems Admin / Engineering, or Technical Support role
  • Hands on experience with the implementation and administration of the following technologies
    • Azure AD / Active Directory w/ AD Services (DNS, DHCP, GPO Management) - Required
    • Systems administration using PowerShell - Required
    • Office 365 Exchange and related protocols (SMTP, POP3, IMAP) - Required
    • Email security / threat protection and hygiene services (TLS, Digital Signatures, Phishing and SPAM prevention, SPF, DKIM, DMARC) - Required
    • Office 365 Productivity Suite, OneDrive, Skype for Business, Teams - Highly Desirable
    • Admin and Governance of Azure Cloud Services - Highly Desirable
    • PowerShell Scripting - Highly Desirable
    • Windows Server Roles (ADFS, IIS, NPS, WSUS, Cert Services, Failover Clusters) - Preferred
    • Hyper-V & Windows Storage Spaces Direct - Preferred
  • Functional understanding of networking concepts; routing, switching, firewalls, load balancers, proxy services, & protocols (TCP, UPD, HTTP, TLS, SIP, SMTP, SNMP, LDAP)
  • Must possess excellent technical written and verbal communications skills
  • Advanced troubleshooting skills and the ability to mentor junior technical staff


Education:
  • Bachelor's degree or equivalent job experience in related field

Lionbridge is an Equal Employment Opportunity Employer. All qualified candidates will receive equal consideration for employment without regard to race, color, national origin, gender, age, religion, sexual orientation, marital status, mental or physical disability, or veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.