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IT Systems Engineer

Waltham, Massachusetts, United States

IT Systems Engineer

Waltham | Massachusetts | United States

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Waltham , Massachusetts
Position Title: IT Systems Engineer

The Infrastructure team is responsible for the architecture, design, implementation, administration, and operational support of the Lionbridge IT Infrastructure including: datacenters, virtualization platform, global WAN, security, storage, AD Services, Exchange, Office 365, Azure, Skype for Business, and other systems management solutions.

Responsibilities

Architecture & Design
  • Stay current with industry technologies, evaluate existing systems and infrastructure, identify and advocate solutions for continuous improvement.
  • Work with business stakeholders and software development teams to define infrastructure requirements and design solutions based on those requirements.
  • Design solutions and processes to optimize operational efficiency, systems availability and performance.


Implementation & Operations
  • Maintain existing infrastructure solutions. Perform routine administration, maintenance, and troubleshooting.
  • Manage small to medium sized projects initiatives, define scope, create and execute implementation plans.
  • Implement new infrastructure solutions or integrate business services into the existing solutions.
  • Configure systems management tools for monitoring and capacity planning.
  • Provide proactive, reactive, or on call technical support, and trouble ticket resolution.
  • Provide escalation level support for the remote IT organization and the Corporate Helpdesk.
  • Create and maintain detailed functional and operational documentation.


Qualifications

The ideal candidate will thrive in a fast-paced environment, and have well balanced systems design, implementation, and troubleshooting skills. A self-starter with the ability to rapidly learn and familiarize themselves with a complex environment is essential.
  • 5+ Years progressive experience in a Systems Admin / Engineering, or Technical Support role
  • Hands on experience with the implementation and administration of the following technologies
    • Azure AD / Active Directry w/ AD Services (DNS, DHCP, GPO Management) - Required
    • Systems administratin using PowerShell - Required
    • Office 365 Exchange and related prtocols (SMTP, POP3, IMAP) - Required
    • Email security / threat prtection and hygiene services (TLS, Digital Signatures, Phishing and SPAM prevention, SPF, DKIM, DMARC) - Required
    • Office 365 Prductivity Suite, OneDrive, Skype fr Business, Teams - Highly Desirable
    • Admin and Gvernance of Azure Cloud Services - Highly Desirable
    • PwerShell Scripting - Highly Desirable
    • Windws Server Roles (ADFS, IIS, NPS, WSUS, Cert Services, Failover Clusters) - Preferred
    • Hyper-V & Windws Storage Spaces Direct - Preferred
  • Functional understanding of networking concepts; routing, switching, firewalls, load balancers, proxy services, & protocols (TCP, UPD, HTTP, TLS, SIP, SMTP, SNMP, LDAP)
  • Must possess excellent technical written and verbal communications skills
  • Advanced troubleshooting skills and the ability to mentor junior technical staff


Education:
  • Bachelor's degree or equivalent job experience in related field

Lionbridge is an Equal Employment Opportunity Employer. All qualified candidates will receive equal consideration for employment without regard to race, color, national origin, gender, age, religion, sexual orientation, marital status, mental or physical disability, or veteran status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.