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IT Hardware Manager

Boise, Idaho, United States

IT Hardware Manager

  • Boise, Idaho, United States
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Boise, Idaho
Position Title: IT Hardware Manager

Req: 28217

We are seeking an experienced IT Hardware Manager to join our It Leadership Team!

This position is on-site in our Boise, ID office.

You will use your knowledge and experience in the realm of deskside computing to oversee the delivery and support of Lionbridge equipment. You will report to the Regional Manager of End-User Services for The Americas and will have and will have one IT Hardware Support Specialist reporting to you.

What you will do:

  • Manage Lionbridge's hardware request, delivery and retrieval processes.
  • Interact closely with Lionbridge's Security Team and implement and ensure security policies are in place.
  • Be responsible for interaction with helpdesk management to advise and assist helpdesk with improving IT support services for Lionbridge.
  • Benchmark, analyze, make recommendations for and report on the improvement and growth of IT equipment and processes.
  • Create and maintain reporting on processes and area(s) of accountability.
  • Be a part of the Global IT Management Team to establish a joint, reusable and shared strategic and tactical framework for driving solutions.
  • Communicate the corporate IT vision to site management, local operations and site IT personnel to optimize technology solutions to own and drive the long and short-term goals of the region/division.


To be successful you will have:

  • Bachelor's Degree, preferably in Computer Science, or with equivalent work experience.
  • 5+ years' experience, some in a leadership capacity, within an IT organization.
  • Experience leading and guiding a team that is responsible for supporting customers and computer users.
  • Outstanding customer service skills, with the ability to prioritize and handle multiple priorities simultaneously.
  • Strong technical skills with the ability to troubleshoot technical issues over the phone and in person.
  • A proven ability to instill and reinforce a customer service ethic within the IT team.
  • Previous experience in a global setting is desirable.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com or call us at (978) 964-4898 for assistance.