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Interpreter

San José, San José Province, Costa Rica

Interpreter

  • San José, San José Province, Costa Rica


Spanish/English Telephone Interpreter-Costa Rica

The Telephone Interpreter is primarily responsible for handling calls on demand and renders meaning of conversations in the consecutive mode between speakers of two different languages. The interpreter might also be needed to interpret onsite at a customer location. The interpreter must possess good memory retention, note taking skills, recognize sensitive cultural differences, and be professional and courteous. The interpreter uses appropriate industry terminology and understands common industry procedures and practices. The calls may involve but are not limited to subjects in the following fields: legal, healthcare, insurance, finance/banking and community.

Once the interpreter completes training, he/she will work 2 days in the San Jose, Costa Rica office and 3 days from home. The necessary equipment includes note pads, writing utensils, glossaries or dictionaries, a dedicated landline and headset/telephone, computer, and highspeed internet with the ability to hard wire into a modem (download and upload speed of at least 5 MB). Candidates must also be able to obtain a back up U.S. based VOIP number to use if Lionbridge Lync/Skype experiences an outage. Candidates must also be able to report to the office to finish their shift in the event of a power/internet outage that makes it difficult to work from home.

What You Will Do

  • Render correct concepts and meanings between English and Spanish following complexity, clarity, tone, and style from one language into another, upholding the correct rules for grammar and syntax in both languages
  • Employ excellent customer service and communication skills, clear enunciation, pleasant and professional voice as well as polite forms of expressions
  • Adhere to client instructions, manage call flow, and avoid interaction with the limited English speaker person without client's permission
  • Have current knowledge and understanding of all Lionbridge glossaries and terminology lists and follow all client-specific call protocol
  • Adhere to performance benchmarks used to measure interpreter utilization
  • Upload monitoring scoresheets and transfer scores of monitored calls to the Interpreter's IMR in CMS.


To Be Successful You Will Have

  • 2+ years of interpretation experience is required; telephonic-specific experience is preferred
  • Near native fluency in English and Spanish languages and highly skilled in the cultural dynamics (cultural implication and idiomatic expression) of both languages
  • Must obtain a passing score on the Lionbridge Spanish language assessment exam and completion of all required online training courses
  • Excellent listening, retention and note taking skills to maintain a high level of accuracy
  • Superior customer service skills and professional demeanor
  • Computer literacy including ability to use the Microsoft Office suite
  • Candidate should be able to learn new technology at an accelerated pace

Education:
  • BS Degree (or equivalent) in languages, translation, interpretation or related fields preferred


In Return You Can Expect

  • To work with great team members, who are as passionate as you!
  • To learn a ton and have your professional development as a priority.
  • To contribute not only to our operational success, but also to our amazing team and to Lionbridge's People-First Culture.


About Us

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

BREAKING BARRIERS. BUILDING BRIDGES

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