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Infrastructure Operations Manager

Mumbai, Maharashtra, India

Infrastructure Operations Manager

  • Mumbai, Maharashtra, India
Infrastructure Operations Manager

Lionbridge is looking for an accomplished global IT Leader which demonstrates a strong combination of business, technical, tactical, and leadership skills. The right candidate will drive tactical solutions through IT infrastructure, security, architecture, support, cloud and computer operations to meet global and local office business needs.

The Infrastructure Operations Manager oversees and directs the day-to-day activities ensuring that Lionbridge systems, services and infrastructure work reliably and securely. You will be responsible building and managing a team of 15-20 Engineers and Support Professionals operating Lionbridge's datacenters and global data networks 24/7.

Experience in similar role: 10+ years

What you will do:
  • Coordinate the day-to-day management of Lionbridge servers, networks and computer systems; finding and resolving irregularities and performance issues; and resolving end-user escalations.
  • Manage multiple operational initiatives, such as replacing / upgrading systems and servers or migrating data and inventories of Corporate IT systems and servers
  • Own the systems and network technology footprint and documentation, and the evolution of that footprint, to better meet business requirements and support key initiatives.
  • Respond to monitoring alerts, improving alerting, monitoring, automatic and manual response to alerts, monitoring and managing monitoring and alerting policies.
  • Review and manage all tickets in the Corporate IT ticket queues.
  • Manage day to day operational changes of Lionbridge public cloud resources (Azure/AWS)
  • Monitor the performance of business-critical systems to prevent delays and outages in our high-availability datacenter and networks and quickly resolve ongoing issues.
  • Lead the Operations Team as a line manager, including 24/7 scheduling. This includes mentoring and supporting career growth; performing reviews and evaluations; and resolving conflicts and similar issues.

To be successful you will have:
  • Several years of experience in managing a large IT operational team in a global, world-leading enterprise company; managing all day-to-day aspects of delivering outstanding IT services from all environments, including local offices, datacenter and the cloud.
  • Experience providing internal customer service to the business; including, meeting quality standards, SLAs and effective communications strategies of these standards.
  • Bachelor's degree in Computer Science, Management Information Systems or a closely related field and/or 10+ years' related experience.
  • Experience supporting or managing IT professionals in an operational enterprise environment.
  • Strong written and verbal communication skills, being able to communicate clearly with team members, management personnel and end-users throughout the organization
  • Track record of mentoring and coaching individuals at all levels of professional development.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.